Reviews (1,061)

Overall rating
3.8
Counts per rating level
  • 77% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
November 11, 2021

From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue

Bongosaj
India
3 months using the app
SuperLemon App replied November 12, 2021

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

May 7, 2019

This App is easy to use, great looking interface and sticky button with a nice amount of customisation. Also have great support from the developers if you have any problems.

Dust and Things Trade
United Kingdom
7 days using the app
May 24, 2019

I started to use this app on my store and in one week my clients growth 30% satisfaction with the support.

Bart Pet Shop
Brazil
6 days using the app
February 27, 2021

The app is nice , but unfortunately very slow customer support.
Am using this app suddenly disappeared and their support is unresponsive

Dela & Dele Store
Saudi Arabia
6 months using the app
SuperLemon App replied February 28, 2021

Hi,

Apologies for the delayed response,

There is an issue with Discount code generation in Shopify Platform which inturn is affecting our manual message with discount codes. Our developer team is working on fixing this issue with Shopify team. Meanwhile you can send manual messages without discount codes or use discount codes generated by you manually and use them while sending the messages.

We will surely let you know when the issue is fixed.

Regards,
Anuj

May 6, 2019

This is an great app that sent customers chat directly to whats app. Works perfectly!!! Highly recommended.

Minomi
United States
6 days using the app
May 9, 2019

the support is the best
I solve my problem in seconds.
I'm going to test it to see how it is. 5 stars

gebango
Spain
6 days using the app
SuperLemon App replied May 9, 2019

Thank you for a wonderful review. We take pride in providing 5 star customer support <3

You can always message us if you need help.

- Team 50k

February 23, 2022

What happened? You can´t send direct whatsapps to the abandoned carts anymore.
That was the best of the app, to bad it doesn´t have that function anymore.

Kazoo Mx
Mexico
3 months using the app
SuperLemon App replied February 23, 2022

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

May 1, 2020

The app is amazing its only a bummer that there is no Dutch option on it for automatic whatsapp messages

Dagelijkse Winkel
Netherlands
5 months using the app
SuperLemon App replied May 1, 2020

Thank you for your kind review. We appreciate it 😊

We would gladly add Dutch templates to our app. We have emailed you for more details regarding the new language templates.

Thank you for choosing us!

Team SuperLemon

October 27, 2022

WORST APP and THE WORST customer service. No one cares in this company and does not even bother replying or acknowledging an email. I would like to unsubscribe and please HELP me for the same and at least take an initiate now to reply.

The Pink Foundry
India
3 months using the app
SuperLemon App replied November 11, 2022

Sincere apologies for the inconvenience caused. We shall get in touch with you regarding the issue and resolve it as soon as possible.
We highly appreciate you patience.

September 18, 2020

Be careful, they display false analytics to make it seem like your cart recovery is a lot higher than it actually is. 90% of the carts claimed as 'recovered' by the app haven't even been sent a Whatsapp message (Message log shows - Failed: Number not on WhatsApp)

If the message was never sent, the app should not be showing it is recovered by them. When i brought it up to support they just said they would look into it but never got back to me about it.

LuxiLashes
Canada
3 months using the app