Marketing+Support on Whatsapp

Abandoned Cart, WhatsApp Chat & Share, WhatsApp Campaigns

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App highlights

  • Up-to-date tech: works with the latest themes

WhatsApp app by SuperLemon

Reviews

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars

Filter and sort reviews

1 - 10 of 12 reviews

GymX

Location India
Time spent using app Over 3 years

Product is ok
why is no one replying to my emails?
Live support also not there. Please reply
Also how to check which customers have got abandon cart messages?

Developer reply

November 18, 2022

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

Desplastifícate

Location Mexico
Time spent using app About 2 years

Is someone still maintaining this app? I've been sending emails for almost two weeks with no response :(

La Pepa

Location Colombia
Time spent using app 12 months

Es funktionierte erst gut, jetzt kann man die App nicht mehr benutzen. Das Icon ist einfach verschwunden und die Quick-Replies in der App funktionieren auch nicht mehr.

Vitos

Location Mexico
Time spent using app About 18 hours

This app does not work, I tried to set up the simplest function, set store hours and it won´t work unless I set it up to be available 24/7 , help

Developer reply

March 3, 2022

Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.

Bocciolini

Location Austria
Time spent using app About 1 hour

Sul piano free non si riesce ad impostare il testo del pulsante di "share", non adatto alle esigenze!!!

Developer reply

November 14, 2021

Ciao,
Ci scusiamo per qualsiasi inconveniente causato a voi. Richiedi di condividere il problema che stai affrontando a support@superlemon.xyz e lo risolveremo sicuramente il prima possibile.

happinesscart

Location India
Time spent using app 12 months

very slow in fixing their sites bugs. overall the app has good free features but the bug fixing takes lots of time.

Zoodle

Location South Africa
Time spent using app About 1 year

Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.

Developer reply

June 9, 2021

Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.

Studio Y

Location India
Time spent using app About 2 years

We used to love this app. While we understand the current pandemic situation - having been a paid customer for months and not receiving responses on business-critical bugs or issues with the app for over a week even after emailing the support and messaging one of the founders personally is unacceptable in our opinion. We are migrating to another service provider. UPDATE: Developer's reply says that the issue is fixed. I'm assuming this is an automated response as the issues have not been fixed.

Developer reply

May 19, 2021

Hi,

Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.

ChikaChick

Location Spain
Time spent using app About 2 hours

No aparece en móviles, es la segunda vez que la instalo después de 6 meses y solo ha funcionado 5 min. pasa lo mismo que antes, aparece en ordenadores pero no en móviles, tengo puesta la opción de que aparezca en los dos lugares. si mañana sigue así la desinstalo y nunca mas.

Developer reply

May 18, 2021

Hi,

Apologies for the inconvenience caused, We were facing this issue intermittently and this issue has been fixed now. Kindly write to us at support@superlemon.xyz if you are still facing the issue.

TheGrandOutlet

Location India
Time spent using app 25 days

Crashed on the first attempt of usage. Let us see what happens later on. I did not have a wonderful experience with the app as such till now.

Developer reply

March 25, 2021

Hi,

Thanks for writing to us.

Apologies for any inconvenience caused earlier, you can write to us at support@superlemon.xyz so that we can verify the issue and help you get it resolved.

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