Reviews (737)

Overall rating
4.8
Counts per rating level
  • 85% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and sales through features like automated messaging and WhatsApp marketing tools, including broadcast messaging. They appreciate the user-friendly interface, easy setup, and seamless Shopify integration. The app is noted for its reliability and responsive customer support, even on weekends, making it a valuable tool for utilizing WhatsApp in marketing and customer service strategies.

February 22, 2018

Really helpful for an e-commerce platform and very responsive customer support team. Keep up the good work.

Best Wishes

Myfirstwork
India
6 months using the app
October 18, 2021

I used this app for whatsapp abandoned cart messages and order confirmation messages. It works smoothly and has the cheapest per message price (in India at least). Overall, my experience so far has been great with no issues. There's two features I would suggest the developer added that could be helpful:
1) The ability to use your own business whatsapp number for messages
2) The ability to edit text on the messages

Strokes by Namrata Mehta
India
6 months using the app
December 8, 2022

WhatsApp is very crucial these days! This app helped us a lot in setting things up and also has seamless integration. Connect directly to your customers and increase your sales. Customer support is also very quick.

Gaia Fresh
India
6 months using the app
July 6, 2020

Besta app for interacting and supporting customer, specially there shipping cnfrmation and abandoned cart message greatly helps me to increase my conversion rate.

Nuskhe By Paras
India
6 months using the app
October 19, 2021

I'm in my second store using this app. They have always helped with my questions and the app works seamlessly. The app is always improving, like adding custom avatars, and is free. Thanks for the team!

Loja Estar Móveis
Brazil
6 months using the app
February 5, 2019

Just great, amazing customer support, dedicated and I love the fact that it has free version with all those options

doxnation
Spain
6 months using the app
September 20, 2020

The best app to contact directly with customers. Customers trust more in our store because they know they can contact us anytime directly.

ORCuisine
Saudi Arabia
6 months using the app
Edited September 2, 2021

I am using this application for the last one month and have been highly impressed with the features it offers. The WhatsApp chat works well and if you have any issues then Rahul from the support team will go up and beyond to make sure that the issues are rectified. I haven't used the paid version of the tool yet, but am pretty sure that it would be just as good as the free one! Great team and great application to have on your store.

Satvic Foods
India
6 months using the app
Softpulse Infotech replied September 1, 2021

Thank you for your review. 😊

December 22, 2018

Helpful for for business growth as well as customer share, Must have every store owner. I love it this app

TOKRIFY
India
6 months using the app
Edited September 23, 2020

después de probar la APP casi 2 meses sinceramente tiene sus detalles a mejorar

Puntos Negativos

1- la interfaz de la plataforma es muy lenta
2- la información de las analíticas y los reportes no me parecen reales, porque no cuadran al momento de ver las métricas...
3- cobran mucho dinero en comisión para enviar un mensaje automático para recuperación de carrito de compras

Puntos Positivos
1- la configuración es fácil y sencilla
2- el servicio al cliente y soporte son rápidos y accesibles, se ve que están comprometidos en ayudar
3- el costo del plan es económico (sin incluir la comisión)

Tecno-Moda HN
Honduras
6 months using the app