Original Wheelio spin pop‑ups , 443 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for boosting signup rates and running gamified marketing campaigns, leading to increased customer engagement and conversions. They value the customization options and smooth website integration. The support team is often praised for their quick and helpful responses. Despite its cost-effectiveness, some merchants suggest enhancements in campaign tracking and coupon management.
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Extremely disappointing customer service. I do no recommend dealing with this company. I thought Karlo was working on resolving my issue but have not heard from them in 3 weeks!
Hello,
sorry for the experience you had, but we answered immediately and all the emails went to the email you had registered for support, but you had not opened them.
If you need anything, you can contact me personally and I will do my best to help out. You can ask thousands of our users and they can all confirm our support is one of the fastest and most helpful out there.
Have a great day and please do let me know how we can solve this.
Karlo
Fantastic application, but it is ridiculously expensive for a minimal program. I am considering a cheaper option
TERRIBLE CUSTOMER SERVICE. YES CAPS ON PURPOSE!!! TAKING MY BUSINESS ELSEWHERE!! I HAD BOTH WHEELIO AND RECART AND WILL BE DELETING BOTH AND GOING ELSEWHERE. GOOD RIDDANCE!!
Hi,
with the help of our partners Recart, we can provide merchants with Facebook lead optins. It is clearly stated that one cant work without the other and that both apps are paid.
99.9% of the customers understood that and continue to use both apps, since they bring a lot of value.
If you think about the review, you will see it is not fair, since the only thing that bothered you was that Recart was a paid app and not a free one.
It is not representative of our app nor at our support.
Have a great day,
Karlo
AMAZING AMAZING ...AND AMAZING
this app is almost perfect, works great, support also is very fast in answering and solving, i give 5 star to this!
I have not used the app yet but I am very happy with the functionality and the customisation features so I'm giving this 4* until I see how it performs over a week :)
The app works great! In just two days - 50 new emails and hundreds of dollars in new Orders! Good job team!
Wheelio produces shadow.png sized at 1325x1331 in mobile that kills your page speed... Stay away if you want to make sales on your site....
Hi,
that is simply a false statement and has nothing to do with our app. We pride ourselves to be fully optimized to achieve best possible load times.
Unfortunately tho you havent tested properly with GTmetrix or something similar that gives relevant results. Hopefully you test us out in the future. Good luck!
One of the nicest apps we’ve seen in a while. Making everyone a winner is a great idea and certainly increases conversion rates. We did not give 5 stars because we think the following aspects need to be improved:
1. Any "free-trial app" (such as Wheelio) should send a reminder email BEFORE the end of the trial phase and BEFORE they charge your credit card.
2. Any "free-trial app" should by default STOP working after the trial phase ends. It should NOT, however, by default assume that you are happy with the service and charge your credit card after the trial phase ends.
3. Any "free-trial app" should clearly show within the app how many days of the"free trial" are left.
Wheelio unfortunately does not do any of the above. Apart from that, we can recommend giving them a chance. Visually appealing design, playful animation and most likely a positive ROI.
The app has great potential, however there were 2 main issues that lead to me uninstalling the app:
1) App allows fake email addresses to be used.
After having people spin the wheel multiple times and tell us they had won one prize then claimed a different one, we investigated. It turned out people were spinning repeatedly using variations of emails. I then checked this, as we had some people use around 20 variations, and used a fake version of my work email, which allowed the wheel to spin. These emails were being collected and skewing the results, meaning we were collecting very little relevant data in comparison to the data that Wheelio boasts about.
2) There is no limit to how many times an email can be submitted. Again, we had one client use their email 18 times to win the prize they wanted. This was done repeatedly within a 10 min period, despite us setting the app to not show for 14 days after it had been spun. Again, I wanted to make sure, so used my own email multiple times to make sure this is the case.
All in all, Wheelio have an app that could be great. But due to the issues, it invalidates all their stats, and lost us money on giveaways and discounts that slipped through the net before we discovered the issues.
Hi,
just wanted to clarify that our app has a feature for not allowing duplicate emails, you just had to enable it. Also we have a feature for validating emails from the best outside service available, also you have to enable it.
As for the protection for someone seeing wheelio multiple times, its only possible if the user clears all the cookies and visits in incognito mode, which is not preventable by any means possible, since it would violate GDPR and all other privacy rules and laws.
Im sorry but you simply didnt use the app properly or enough to make a statement like this. If you need help with the setup, let us know, we have live chat support willing to help.
Good luck