Reviews (791)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage wholesale and retail operations on one platform, offering features like custom pricing for different customer groups, net payment terms, and quick order forms. They appreciate the detailed discount settings, additional fee options, and product visibility customization. The app's stability with complex pricing and large volumes, along with responsive and effective customer support, is also noted positively.

February 28, 2024

何も知識がない中で、Orbitの方々が非常に迅速かつ、的確なサポートを下さり、安心して利用できております。皆さんがレビューしている通り、カスタマーサポートが素晴らしいと感じております。

ao daikanyama
Japan
5 months using the app
Orbit replied March 1, 2024

ありがとう - Emily, Head of Support

Edited February 11, 2023

金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。
金額が反映されないバグが多く日本のB2B取引では使えない。

roun Wholesale Store
Japan
9 months using the app
April 21, 2016

Excellent app. While no solution is perfect so far, i like the way this app handles wholesale much better then others.

Solanki Ventures
New Zealand
8 months using the app
January 12, 2023

We still set up wholesale.
Kay solved our problem promptly and politely.
We are so satisfied so far.

THOUFUN
Japan
8 months using the app
Orbit replied January 12, 2023

I'm really glad to hear this! Will be passing along this feedback to Kay as well :) - Emily, Head of Support

March 14, 2023

This is a great product! Their support was able to help me a lot when I experienced an issue. The features are a bit limited for more complexity, however, for simple applications, it gets the job done!

FLKR LYTR
United States
8 months using the app
Orbit replied March 15, 2023

I appreciate the honesty in this review. Thanks for sharing it with us! - Emily, Head of Support

Edited December 27, 2021

Nice app for wholesale but the sync speed is too slow (we have over 10k SKUs and it takes days to finish syncing). Hope they can somehow improve the app performance. Also, it would be great if they provide better theme integration support.

SamNailSupply.com
United States
8 months using the app
Orbit replied May 10, 2021

Thank you for reaching out. Our development team is currently investigating this for you, and we've sent you an update today about the progress. Please get back to us ASAP, thank you!

September 29, 2021

Sensational support from Kay and great app functionality - exactly what we were looking for. Wholesale Club is like the "poor mans" Shopify Plus. I say this in a good way because your getting core Plus function (wholesale pricing) without the plus cost or plus commitment. Customization of the app took less than 24 hours thanks to the great support (thank you Kay). Highly recommended if your looking to create B2B pricing, run a VIP program (using tags), build a B2B ordering process using Shopify (fully automated, or automate as much as you want). This is exactly what we were after and its works a treat. Thank you Pixel Union (the company), and thank you Kay (the person)

Ellus & Krue
Australia
8 months using the app
Orbit replied October 5, 2021

Thank you so much for this detailed review! I'm so happy to hear our app is working so well for your store! - Emily, Support Lead

February 14, 2024

I was having some difficulties setting up custom pricing. Alex walked me through and within minutes had resolved the issue and I was up and running

My Store
United States
6 months using the app
Orbit replied February 20, 2024

I really appreciate you leaving this review! - Emily, Head of Support

Edited January 13, 2020

Very helpful app! Awesome customer service, Rob was a great support for us!
If you are looking to save time on manually inputting orders, look no further than Wholesale Club 5-Stars ****

Mad Rock Climbing Canada
Canada
8 months using the app
July 6, 2016

Hands down the best app for wholesalers. Marius not only provides, he goes out of the way to make sure you are beyond satisfied! All my questions, concerns, and issues were addressed in a quick and effective manner. Highly recommended!!

Izmyeverything
United States
8 months using the app