Reviews (791)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage wholesale and retail operations on one platform, offering features like custom pricing for different customer groups, net payment terms, and quick order forms. They appreciate the detailed discount settings, additional fee options, and product visibility customization. The app's stability with complex pricing and large volumes, along with responsive and effective customer support, is also noted positively.

January 29, 2020

I added this app last week. I've been trying to get someone to return my email from 4 days ago. There has been no response. At this point...which is...I spent a lot of money and literally no one is responding to me for the last 4 days....I wish I could give it zero stars.

One Funny Mother Gifts
United States
7 months using the app
Orbit replied January 29, 2020

Hi there! We received your message on this past Saturday and responded within a 2 hour period. Please check your spam folder to ensure the email did not get lost. We have now sent a follow-up just to be sure. Talk to you soon!

January 18, 2023

Kay from the support team was very helpful and quick to make changes to the app/theme for us during the set up process.

Active Basics
Australia
7 months using the app
Orbit replied January 20, 2023

Thanks for the review! - Emily, Head of Support

February 21, 2024

Installing the app and simply duplicating the theme allowed the sale prices to be displayed on the product list page and made the payment settings smooth, which was very helpful. The ability to set detailed discounts for customer tags and collections, as well as add extra fees such as shipping, felt highly versatile. Even when a minor error occurred, contacting support for investigation and correction made the implementation smooth, and I thought it was very good.

KEBOZ
Japan
4 months using the app
Orbit replied February 28, 2024

I really appreciate you taking the time to leave this review, the detail is so kind! Glad to hear it's been such a positive experience for you! - Emily, Head of Support

July 7, 2020

Unfortunately, it appears that this wonderful app is no longer as good as it used to be. Many changes in the last two months have been causing long delays on fixes and many more issues. I'm jumping out

www.Parts4Cabinets.com
United States
7 months using the app
February 2, 2023

Ideal para crear descuentos para usuarios registrados y también para los pagos por transferencia. Atención al cliente muy buena y eficaz.

Football Host
Spain
7 months using the app
Orbit replied February 2, 2023

¡Gracias por compartir! - Emily, Head of Support

December 28, 2016

Easy to set up and a really good and fast support. Thank you!

Waldstadt Bikefashion
Germany
7 months using the app
February 21, 2017

This is an amazing apps! Very great support ! NO duplicate variant !
You can also use ''wholesale'' pricing when doing a DRAFT invoice without trouble !
VERY HIGH RECOMMAND !
Works very well for www.lpapparel.ca with a lot of wholesales account.

Leo Pirouette
Canada
7 months using the app
October 20, 2017

We're setting up our shop for both retail and wholesale customers, and this app has been awesome. I can't say enough about the incredible customer support. They are so responsive and have helped with every issue or custom request we've had. Would highly recommend to any store owner looking to serve wholesale customers!

Jittery Joes
United States
7 months using the app
March 15, 2022

App does what it's supposed to and customer service is outstanding (responsive and easy to work with).

Sigrún Tennis
United States
7 months using the app
Orbit replied March 16, 2022

Thank you for the review!! - Emily, Support Lead

October 27, 2022

Had some glitch because we were using other apps but the support was very helpful in solving the problems

baci+
Canada
7 months using the app
Orbit replied November 2, 2022

I'm glad to hear everything is sorted out for you now! - Emily, Head of Support