Reviews (783)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage complex pricing structures and multiple pricing tiers, crucial for handling diverse customer types and product groups. Key features include the ability to customize product visibility, apply discounts based on customer tags and collections, and hide specific products from retail customers. Merchants find the app user-friendly, noting its seamless integration with Shopify and straightforward setup. The app is known for its stable performance and regular updates, enhancing business operations. Customer support is particularly praised for being responsive and efficient, with support staff providing valuable assistance with custom code and quick troubleshooting via live chat and email. Merchants consider the app essential for optimizing their wholesale operations on Shopify.

September 17, 2021

This app solved the issue of needing to have different price levels for various customers. We used this app in conjunction with an auto tagging app so our customers are automatically tagged when they create an account. Once logged in the see their correct prices using the Custom Prices part of this App. Custom and Technical support has been very good. We are very happy with this app and solved our issue of needed at once various customer levels of pricing on each item on our store.

Al Anderson's Source for Sports
Canada
6 months using the app
Orbit replied September 28, 2021

Thanks so much for sharing! Happy to hear it :) - Emily, Support Lead

July 8, 2021

I used to use a different app and had to pay for a manual integration update for the app, whenever I upgraded my shopify theme which added up quite a bit over time and was stressful. As this app is part of the Pixel world, it integrates effortless with any upgrade I do on the Empire theme. So now I am not missing out on new features of the theme, or have to wait for the app developer to integrate the app back into the new theme. It has the same functionality than the other app I used and works without a flaw. Super happy customer, that made my life so much easier.

weplaywelltogether
United States
8 days using the app
Orbit replied July 9, 2021

Thank you for choosing Wholesale Club and being a part of the 'Pixel world'. We're thrilled to know that you're a super happy customer! We're here to make your life easier.

Jamie, Designer at Pixel Union 🎉

Edited December 27, 2021

Nice app for wholesale but the sync speed is too slow (we have over 10k SKUs and it takes days to finish syncing). Hope they can somehow improve the app performance. Also, it would be great if they provide better theme integration support.

SamNailSupply.com
United States
8 months using the app
Orbit replied May 10, 2021

Thank you for reaching out. Our development team is currently investigating this for you, and we've sent you an update today about the progress. Please get back to us ASAP, thank you!

April 2, 2019

Exceptional service! Rob C and the team went above and beyond time and again. Highly recommend, if you're looking for a quick and easy wholesale solution for your Shopify store.

Huski
New Zealand
8 days using the app
September 12, 2023

5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!!

Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers.

Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :)

Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!!

Thanks again guys & God Blessed!! :)

Hippy Mood
United States
8 days using the app
Orbit replied September 15, 2023

Wow this is an exceptional review!! I really appreciate you taking the time to share these kind words!! I'm so glad to hear you've had such a great experience :) - Emily, Head of Support

July 17, 2022

Gives me the flexibility to offer wholesale and retail on the same site rather than having to operate 2 separate sites.

MY RECOVERY STORE
United States
5 months using the app
Orbit replied July 18, 2022

Thank you for sharing!! Happy to hear it's working so well for you :) - Emily, Head of Support

June 15, 2023

Perfect customer care !!!
Thanks !!!!!!!
Quick response I am so happy with B2B Wholesale Club.

Ken

ケンズファクトリー オフィシャル オンラインショップ
Japan
7 days using the app
Orbit replied June 16, 2023

Thank you for the kind words! - Emily, Head of Support

August 31, 2022

Not like wholesalify, these guys are so supportive, ROB followed up with me for 2 days and supported me in a very professional and accurate way and he saved my life since the app can apply a discount on the compare price things we want it in the B2B business and wholesale, I totally recommend the app and its working perfect with a specific customer segment in our customer database! Thank you so much, guys!

kadoonpro
Saudi Arabia
6 days using the app
Orbit replied August 31, 2022

Wow I'm so glad to hear this positive experience!! I will definitely pass this feedback along to Rob :) Thanks for sharing! - Emily, Head of Support

May 12, 2023

If you're reading this review and looking for a wholesale solution for your store, stop looking and install B2B Wholesale Club.

I have tried several other wholesale solutions and the features that are included with this app, including the incredible customer service, make B2B Wholesale Club stand out from the crowd.

I can't wait to keep building on our wholesale program using this app.

Coffee Roaster
United States
6 days using the app
Orbit replied May 12, 2023

Thank you so much Vince!! - Emily

February 24, 2022

This app is a good for the introduction of wholesale purchases, but there were some hiccups as we did not want our wholesale customers to see some of the deals that are available to our retail customers such as free shipping at $100. However, Paige from the support team was tremendously helpful in resolving any issues we had. While there are some aspects of this app that are not ideal- like shipping fees can't be customized for wholesale customers, the support I have received with any issues has been phenomenal. While the app does have its limits, the support team can't be beat!

Kensington Protective
United States
5 months using the app
Orbit replied February 24, 2022

I really appreciate this thorough feedback. I'm really glad to hear that our support team eclipses some of the challenges you faced. Thanks for choosing us! - Emily, Support Lead