Reviews (791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage wholesale and retail operations on one platform, offering features like custom pricing for different customer groups, net payment terms, and quick order forms. They appreciate the detailed discount settings, additional fee options, and product visibility customization. The app's stability with complex pricing and large volumes, along with responsive and effective customer support, is also noted positively.
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We have been using this app for many years, and their customer service is amazing, special shoutout to Alex. Thank you so much!
Aw thanks for leaving this review, it means a lot! Glad you've had a good experience over the years :) - Emily, Head of Support
Jack and the team have been great. Extremely fast response time, even faster time completing updates. Overall great app, and great team that stands behind it. Would recommend!
I'm so glad to hear this! Thank you :) - Emily, Head of Support
Worked with Kate for a month but couldn't overcome a fatal issue when transitioning from the cart to the checkout. If you have more than 8 or so wholesale discounted products in your cart, you receive a shopify 'something went wrong' error page when trying to get to shopify's checkout page. Shopify's checkout times out waiting for information to pass through B2B's server. I was very patient working with Kate and she tried to have the developers change the polling but we never got past the error and I removed the app from our store.
Hi Grant, I'm really sorry to hear this review! That invoice error is rooted on Shopify's end and is unfortunately not within our control. We do have a fix that we have been working to apply to your store. It's difficult to test hence a bit of a back and forth. I appreciate your patience throughout this and should you wish to reinstall, I'll get this resolution to the finish line for you. - Emily, Head of Support
Mind blowing customer support! The team helped us solve a number of issues even though they not were caused by the app it self.
Highly recommended supplier of apps :)
Orbit is a safe and sound supplier of apps, and really commits to make sure their customers get all the help they need.
This is so nice to hear, I appreciate you sharing it with us! Happy New Year :) - Emily, Head of Support
Very fast and efficient service, won't leave until all problems are fixed.
I really appreciate you leaving this review, and the acknowledgment of the commitment our team has to solving problems! Thanks :) - Emily, Head of Support
Great functionality! No changes required to the theme's liquid code. The app offers a couple features that even the other companies don't have. It works great and support is amazing. I had an issue related to my theme, not the app, and they were able to fix it quickly and even retain some features in the theme I wanted! Highly recommend!
I'm so happy to hear this great review! Glad it's been working so well for you :) Thanks for sharing. - Emily, Head of Support
New to the app, and ran into some issues with setup. The Live Chat support was great in helping me to get things working and sending pictures and links as needed with the steps. but, Unfortunately, I spoke too soon when I gave this 5 stars. Although the support team works hard, the app itself doesn't support multi-currency, which is somewhat useless to increase sales with B2B. Statistically more people shop when they can see things in their local currency, and not supporting this crucial feature makes the app practically obsolete. This is unfortunate because the ease of use otherwise is great, and sets up wonderfully. If it could only support our largest international customer base.
Thanks for this review! I'm glad to hear that our Live Chat has been so useful to you! - Emily, Head of Support
Great onboarding experience. Kay helped me understand some best practices for our theme and was very communicative throughout the process. Great support goes a long way. We’re excited to add this app to our stack!
Thanks for leaving this review! Will definitely be sharing this feedback with Kay :) - Emily, Head of Support
Customer service was top-notch! They promptly fixed a sync issue after I reached out to them. Totally recommend!
Thanks so much!! - Emily, Head of Support
I was having some difficulties setting up custom pricing. Alex walked me through and within minutes had resolved the issue and I was up and running
I really appreciate you leaving this review! - Emily, Head of Support