Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust functionality, ease of use, and excellent customer service. It's praised for effectively managing both B2B and B2C pricing tiers, quick start-up, and seamless integration with other apps. The support team is noted for their fast responses and handling of custom requests. It's seen as a cost-effective solution for managing complex discount structures in wholesale operations.

February 4, 2024

Neben der optisch wenig ansprechenden Aufbereitung, gibt es einen großen Mangel, den der Support nicht mal nach zwei Wochen geschafft zu beheben. Während des Check out, wird dem Grundner ein viel günstigere Preis angegeben, als eingestellt. Ich habe damit bereits Verluste bei Bestellungen erhalten. Der Support konnte das Problem nicht lösen, und es ist offensichtlich auch keine hohe Priorität dort. Daher von mir einen Stern. Ich hatte dem Support lange genug Informationen zukommen lassen und Zeit gegeben.

Khroom-Sport
Germany
7 months using the app
September 18, 2023

5 Star customer service. They were able to get our theme updated the second time after an update. Very helpful app to easily add whole sale feature to your site.

Fire Retardant Shirts.com
United States
Over 1 year using the app
Wholesale Helper replied November 3, 2023

So happy the app has been easy to add to your site and there has been 5 star service!

Let us know if you need anything in the future.

- Wholesale Helper Support Team

September 25, 2023

I had a great experience with the implementation team Tejas Lakhalani, Deepesh Melath, Parth Lakhani. They did a fast job and really great work overall. Fast replies and delivered the solution with a video tutorial on how to use the new functions once implemented. They backed up my theme in case something did not work properly and I also had a request on the net terms to be changed to the language of the store Swedish. The app was recommended from my Shopify contact person along with a few others and makes just what I wanted, distinguish B2B and Retail price, easy to use and to set up discount and rebate groups to different type of business partners. Great with the net terms to let your customer buy with 15 or 30 days terms. Saved me a lot of time! Highly recommend app and fantastic implementation from the team at Wholesale Pricing Discount B2B.

CIRKULERAD
Sweden
3 months using the app
Wholesale Helper replied November 3, 2023

Fast job + Great work is our aim <3

So happy you now have B2B ordering for your store with payment terms!

Let us know if you need anything in the future.

- Wholesale Helper Support Team

October 25, 2023

Great service.
Thanks guys for the install.

Hoekstra Decor
Canada
10 months using the app
November 9, 2023

Great App and Great people behind it. They are very responsive!

IPCamPower
United States
6 months using the app
March 6, 2024

Have been using the wholesale app for a little over two years now. It certainly has made life a lot easier having a portal where customers can directly place wholesale orders.

Customer support has been great at assisting us when we run into any problems. They also found ways to make the app work for us even though we are using other apps that are not compatible with the wholesale app.

Planet Rhinestone
United States
September 21, 2023

During our work on building our b2b shop, we encountered some difficulties in implementing our rather complex scenarios; there are still limitations in our requirements. However, I would like to mention and sincerely thank the technical support - they are absolutely amazing! The guys were so quick to respond, help, patiently explain and very quickly complete the customisations we needed. I've been working with Mehak most of the time and she is the best! Thanks to them we are now the closest to the maximum result we want! This is the best solution in terms of price, quality and functionality.

Java Coffee B2B
Poland
3 months using the app
March 13, 2024

First and foremost,
I would like to sincerely thank the team responsible for this app and the developers. We have been using this app for over 2 years now, and it has had a significant impact on our company's sales. After trying out numerous wholesale apps and testing them, this app had the most features, and it had many of the features we desired.
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[1. Dedicated wholesale section / B2B, B2C combined store]
What stood out to me most was the ability to choose between two styles in this app, which I found only this app offered on Shopify. Originally, we utilized the B2B style, where all products on the existing collection page would immediately receive discounts upon logging in. However, during a major website overhaul, as the discount rates differed for retail and wholesale customers, we opted to switch to a dedicated wholesale section that only wholesale customers could see. The flexibility to switch styles was truly appreciated, as most wholesale apps do not offer this dual functionality.
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[2. Features]
The app allows separate customer management, provides volume discounts, and issues coupons. The sign-up form is also customizable. It was incredibly convenient to have all related features available with just this one app, without the need for separate downloads.
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[3. Prompt feedback and customer service]
The best aspect is the ability to call and inquire directly. Even when contacted via email, we received prompt responses and feedback. Recently, when an issue related to this app arose on our website, the manager and developer formed a team, engaged in an online meeting with me, quickly grasped the situation, and resolved the problem in real-time. Furthermore, they continuously followed up to ensure our website was functioning smoothly. I sincerely appreciate the swift customer service.
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They made great efforts to accommodate our requests for various feature modifications and worked diligently to address them as quickly as possible. I am truly grateful.

ChoKoLids
United States
Edited March 1, 2024

We've had a bumpy road navigating from WooCommerce to Shopify, however Wholesale Helper has been great with support and directly reaching out to help us with some challenges switching our platforms. We use all three of the modules and it works well with our theme to provide a professional looking Wholesale store. Thanks to Seth and his team for making us a priority and getting the changes we needed into our production environment. Only reason not four stars is that we're still working on traffic, but that isn't WH- hope to see that improve in the near future.

Mercantile 12
United States
August 16, 2023

SAVED OUR LIFE!
We have a 3 tier pricing business: Distribution, Wholesale, and Retail. This has been quite the challenge when working on a Shopify store and myself not being an engineer. We were using some other apps before, and all of a sudden, without any notice, the checkout process with that app stopped working. This was in the middle of our "Prime Day" sales, so it was a HUGE blow and very time sensitive. The other app's support was slow to respond, and never actually found the problem. I jumped ship and did trial and error with a few apps that day to find a fix to get it up and running again. Wholesale Pricing Discount B2B was the winner. Number 1: quick start up time. They didnt require 1-3 business days to install. Number 2: They had live chat support with REAL, knowledgeable, HELPFUL people. And the support response time was always within an hour or so. Number 3: I have been able to have a video call with someone, and now just a phone call with someone about a glitch. The support is unmatched, the UX UI of the app itself is very straightforward (again, not an engineer here), and it has so many robust functions, many of which we don't even use, but I can see their use case for other business models. If you are a B2B/B2C business, and don't want to be on Shopify Plus, THIS is the only app to consider. - Becca Hislop, Marketing Director.

bryght
United States
4 months using the app
Wholesale Helper replied August 23, 2023

Thank you so much for the kind words!! We work really hard and are so happy that you were able to get up and running fast during Prime Day + your support needs met :)

Let us know if you need anything in the future!

Wholesale Helper Support Team