Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

October 27, 2020

Superb customer support! There agents are fast to respond to your concerns and are very knowledgeable about their craft. Plus the app was super easy to use!

Family Box Co
Israel
About 4 years using the app
Edited October 1, 2022

Excelente aplicación y mejor servicio de atención al cliente. Tuve algunos problemas de verificación y Lord lo han resuelto muy rápido. Recomendada.

Lelambu
Estonia
Almost 4 years using the app
August 13, 2020

Great service with amazing customer support! Thanks a lot.

For some reason i need to add more symbols to post this review, but upper line is all i wanted to say! Thanks!

Oxford Biolabs Ltd. (INT)
United Kingdom
Almost 4 years using the app
Yotpo - Email & SMS replied August 17, 2020

Thank you for the review!

October 16, 2020

Fantastic app! If you are looking to boost your conversions for little to nothing CPA check SMSBump out! Their abandoned checkout automation is especially great!

UwU Market
United States
Almost 4 years using the app
September 8, 2023

Dead app. Doesn't open in chrome. Their support is pathetic... frustrating experience

Bigaussiemart
Singapore
Almost 4 years using the app
Yotpo - Email & SMS replied September 19, 2023

Thank you for leaving a review. We value your feedback and apologize for the inconvenience. Our support team has tried contacting you to offer assistance, but we have not heard back. We encourage you to reach out so that we can better understand the issue you're experiencing.

February 13, 2024

Quin was a great help, very quick and efficient. Quin helped me to quickly verify my account and get me started with SMS marketing. Love this app for my store !

Elevated Drip
United States
Over 2 years using the app
December 19, 2023

This is a great app. I have been using it for years and the support is amazing. I had an issue with my account and it was seamless to talk with support personnel through chat. Quin was amazing to work with and helped me fix the issue. It took about 10 minutes! Great service!

Dapper Guru
United States
Over 3 years using the app
March 18, 2024

Marnie was such a great help this afternoon. She was very patient and very good at leading me through to get my result

Thank you Marnie

Creative-Lifestyles01
Australia
About 1 year using the app
November 9, 2023

"Don" was great in helping me get my SMS campaign back working again. Very prompt in providing a resolution

MiMi-Michelle Boutique
United States
Almost 4 years using the app
Edited May 23, 2019

app works well and i am happy to have an affordable tool to text customers about sales and promotions. thank you for a wonderful app . love it

R. Drew Naturals formerly Karess Krafters
United States
Almost 4 years using the app