Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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John D. made sure I was good and all set up
Quin helped me get ALL my questions answered! The customer service was prompt and was made SO simple! I give an A+
Marnie was such great help, helped me with my query with no issues.
I was asking for account validation and it was super fast. Then i was speaking with Reige who was very kindly, fast and in 5 min he already validated my account.
@aj helped me a lot and was kind thank you
TL;DR: Their Premium is highly not recommended. Over-promised and under deliver.
This YOTPO is a complete disappointment and not recommended. The admin interface is a nightmare to navigate. Too many confusing reps and a dumpster fire of code in the web reviews widget make matters worse. The promised platform synergies are nonexistent. SMS Bump is a usability disaster, and even meetings with their team are a waste of time. Other platforms have proven to be far more beneficial, while YOTPO has only added frustration, complexity, and countless hours of troubleshooting. Avoid YOTPO at all costs.
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Quin Shiena G was a great help very quick and efficient with my time feel like a valued customer
PL was great, she helped me navigate everything and was very patient as I am new to this app.
AJ and Don helped me with all my problems and were very patient with me. Great customer service, I would be proud if they were my employee's.
Great chat support. PL helped get our shop setup to starting sending our first campaign.