Reviews (8,250)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

August 4, 2024

Customer support is so cooperative and helpful. Joann C one of the agent from yotpo has resolved my issue immediately.

DODOSKIN
United States
7 months using the app
September 1, 2024

Great app as far as i know, its working pretty fine, John D is a great support

Cardventure
Australia
7 days using the app
October 13, 2024

I want to express my heartfelt gratitude to PL for his invaluable help during my process. Their professionalism and availability made all the difference. With their insightful advice and support, I was able to move forward with confidence. I highly recommend [Name] to anyone needing assistance in this area. Thank you once again for everything!

Nomade Vision
France
About 3 hours using the app
November 4, 2024

Rock N was really helpful helping me with validating my toll free numbers to send to messages to United States, Canada, and Puerto Rico.

Urban Tee Shop
United States
4 days using the app
June 25, 2024

John D was really helpful in helping me setting everything up. Do not contact the support by mails though they are not helpful there, only by chat.

Sweet Birth
France
Over 3 years using the app
October 28, 2024

'Jay' was great and quick to help fix my bug! Thanks

Paisley Affair
United States
3 days using the app
June 25, 2024

I am new to this ap, and have a lot to learn still. Customer Support is very patient and helpful!
I have definitely seen increase in sales, with even my limited understanding of marketing and SMS/Email. I am sure it will only get better as I learn more. Joann C at support was a big help to me!

Campbells and Chaos
United States
11 months using the app
September 18, 2024

Melvin was really helpful. He is doing an amazing job and he helped me so fast it's unimaginable. He didn't ask me to say any of this. Anyways make sure to ask for Melvin no matter who ever you are directly. MELVIN BEST!!!!

Acktus
United States
About 8 hours using the app
August 20, 2024

Great app and John D. was of great help to solve my issue!

PlanetPink
United States
5 months using the app
Edited July 30, 2024

Just getting started, but loving the app so far, and Rock N. helped me every step of the way! Even managed to help again when my computer disconnected us. Fantastic customer service.
Had a second chat with PL, again 5 star service!!

Kindred Skincare Co.
United States
17 days using the app