Reviews (8,249)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Good app for sms marketing. Simple and easy to use. Staff help is very quick and easy. Shoutout to Joanne C
Customer service is fantastic. Helpful and attentive. App itself could use an update for mobile devices.
Joann C was very helpful
Joann C was super responsive and helpful, thanks a lot for the support!
JoAnne C did a wonderful job assisting today, Very helpful and know just where to point me in finding my way around the "back Office" of the app. Thank You again.
Marnie was fantastic while guiding me through the proccess of getting my number verify. Thank you Yotpo.
Worst customer service I have ever experienced. It looks like they hire people with no experience or knowledge about their product to talk to you.
I am not hating, I am just talking about my own experience. No help whatsoever, they don't even care. Why have support if you can't support it?
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and appreciate your honesty. Our goal is always to provide the best support possible, and we regret that we didn’t meet your expectations.
We did attempt to reach out to clarify any misunderstandings and offer further assistance, but unfortunately, we haven't heard back yet. We would love the opportunity to make things right and address your concerns. Please feel free to reach out to us at your convenience so we can better assist you. Your satisfaction is important to us, and we’re here to help.
John D was very quick with my service and help with verify my SMS account
The apps takes a bit more effort to be fully set up :/. I was able to speak with Melvin and he was able to give me a guide to get started and was really helpful.
Amazing customer service! Marnie E helped me activate my account and answered all my questions, grateful for her attention.