Reviews (8,141)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its easy setup and integration with Shopify, enhancing marketing campaign management. The customer support, especially from team members like Marnie and Quin, is frequently praised for its excellence. Merchants note the effectiveness of the SMS and email marketing features, such as sending pictures and links, which significantly boost customer engagement and sales. The pricing model is considered cost-effective, with free emails up to a certain limit and usage-based charges. Additionally, its quick issue resolution and seamless integration with other related apps and Shopify features make it a favored choice for e-commerce marketing.

June 18, 2024

Had some networking issues and received quick help from PL.

California Flowers
Romania
7 months using the app
June 27, 2024

Quick easy setup and amazing help from Quin when getting verified, amazing easy instructions to follow!!

The Reaper's Moon
United States
27 days using the app
August 17, 2024

Service au toppp ! je recommande . Le service ezst exellent. Je remercie Rock N

MAILLOT PALESTINE
France
About 2 months using the app
October 7, 2024

Great service, thank you Rock N!

Breathe
United Kingdom
9 days using the app
September 11, 2024

Very good service. Instant connection. Thank you so much Quin! :)

Riyora
Türkiye
7 days using the app
October 16, 2024

Thanks for PL support

Sealano
United States
About 2 months using the app
June 20, 2024

I've not used this app long, because my shop is brand new. But everything has been really easy to setup so far. I was able to set up SMS, I'm just waiting for the TFN validation (toll free number), which is supposed to take about 7 days. That's the number that SMS messages are delivered by.

In the meantime I was able to import my email marketing list from MailChimp with ease, and have my first email scheduled. When I had a question about something that I couldn't find in documentation, live chat rep Quin was really helpful. It was really a live person on the other end, not AI or someone just using copy/paste replies. SO refreshing!

I was drawn to Yotpo because there's not a monthly service fee, I like that I can send 10k emails free every month, and after that I pay for only what services I use. I think this will be a great fit for my small business.

Second Star Sticker Shop
United States
About 8 hours using the app
June 18, 2024

Quin was very helpful. Every step was explained and the process was very smooth!!

UNDAUNTED INCLUSIONS
United States
5 months using the app
October 17, 2024

Onboarding with live chat help from Rock N made everything fast and easy. Every single question answered quickly and with text to paste, links to screenshots, etc.

Cora's Frozen Candy
United States
About 1 hour using the app
July 8, 2024

PL was very helpful

Strivers Row USA
United States
Over 2 years using the app