Reviews (8,250)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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So many features available to use as I start to scale and consolidate much of my marketing. I really value centralizing data as it makes understandin holistic performance easier to visualize. PL was super helpful in getting me validated and on the right track to reaching my customers.
I'm really liking Yotpo and really like that the prices are based on usage rather than number of customers. Thanks to Rock from support for his help, it was a pleasure
Worst customer service I have ever experienced. It looks like they hire people with no experience or knowledge about their product to talk to you.
I am not hating, I am just talking about my own experience. No help whatsoever, they don't even care. Why have support if you can't support it?
Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and appreciate your honesty. Our goal is always to provide the best support possible, and we regret that we didn’t meet your expectations.
We did attempt to reach out to clarify any misunderstandings and offer further assistance, but unfortunately, we haven't heard back yet. We would love the opportunity to make things right and address your concerns. Please feel free to reach out to us at your convenience so we can better assist you. Your satisfaction is important to us, and we’re here to help.
Rock was so helpful.
Melvin was extremely helpful and explained everything I asked in detail and sent me links and pictures.
I love this app! Utilizing the SMS messaging has been a really great marketing tool for my retail shop. I love that you can attach pictures and your shop link as well. Customer service was helpful and quick to respond (thank you Joann C). Would highly recommend this app to other Shopify users for their marketing needs!
Great user interface, amazing chat support (especially Melvin), great templates built-in that help grow your business.
John. D was very helpful and quick when verifying my request.
I really like this app, their support team specially PL was exceptional. she was really helpful today.
I was having trouble with sending e-mails when I got help from an assistant named John D. who told me step-by-step what I needed to do to verify my account and be able to send e-mails. He was kind and helpful and I'm grateful for this. Recommend a 100% !