Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

April 8, 2023

I was about to delete it because it didn't seem worth it, but I stayed and the customer service rep Keano made me want to use this app indefinitely.

Zolds Fashion
United States
13 days using the app
October 28, 2023

AJ T thank you for the support, very fast and effective

The Top Touch
Greece
13 days using the app
October 28, 2020

the support is great, the application is complete, it is really a very good application for your shops

InfiniteMaskFR
France
13 days using the app
November 22, 2022

Just started using this tool I heard nothing but great things about it- Joann C was great helping me get set up

Jersday Inc
United States
11 months using the app
September 10, 2023

TONIGHT I GOT HELPED BY MARINE E AMAZING AT NAVIGATING AND ACCESSING DOMAINS BUT ALSO ARTICULATING THE DIFFERENT WAYS TO MANEUVER. I LIKED MARINE BECAUSE THE SCREEN SHOTS AND ALSO THEM KNOWING THE ISSUES THAT HELPED ME SOLVE WHY I COULDN'T GET MY DOMAINS CORRECTLY. BECAUSE OF HIM I LEARNED TO EVEN TAKE SCEEN SHOTS ON MY LAPTOP TO COMMUNICATE. EVEN BETTER WITH NOT JUST HIM BUT THE OTHER SHOPIFY CHATS THAT ON HERE. I APPERCIATE THE SMOOTHNESS . THE BIGGEST ONE IS LEARNING THE THINGS NECESSARY FROM A GREAT TEACHER TO DO IT FORSOMEONE ELSE AND MYSELF. THANKS MARINE E

GOLDEN TOUCH APPAREL WOMEN
United States
13 days using the app
August 29, 2020

A really good service, and the app works really good, I recommend it a lot! Furthermore it much better SMS marketing than email.

Mascoteoo
Spain
13 days using the app
June 1, 2021

The app was working well without any major problems but had a short outage that told customers that the app wasn't installed when it was. This caused us to re-install the app and thus resulting in losing all of our automations and data. Very unfortunate situation.

Kanzen Knives
Denmark
About 1 year using the app
January 21, 2022

I like the app so far & they are patient and super nice. Very helpful. I do recommend, my subscriber list is growing fast.

itsbootyfulme
United States
13 days using the app
October 19, 2023

I wanted to install a program for Shopify, SMSBump. They provided very quick support and Marnie was very helpful. Here is my feedback and rating:

Marnie kindly asked if I would include her name (Marnie) in the comments field.

Thank you, Marnie, for your wonderful help!

Ezop Shop
Netherlands
13 days using the app
June 15, 2020

Customer support is awesome, Olivia very friendly and quick respond, thanks Olivia :)

FeatherPal
Malaysia
13 days using the app