Reviews (8,231)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.
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Don was very helpful. answered my questions and helped me fix my issue. Thank you!
Handy customer service, right to the point and kind too, Quin is the best! The app comes in handy and easy to get in touch with support.
great app and usefull support
"ALEX"
I just signed up for this app, I am excited to see if it brings traffic to the site and helps consumers make a purchase. I needed help with signing up and the agent Fhoel was a huge help with helping me get everything set up.
I really loved the customer service I received! There was always someone to help every step of the way.
Incredible app and customer service. Learning tons about marketing from the team and already seeing a difference in our site performance. Love it!
Djan P was so easy to work with! Very quick solving my problem! Thank you so much! Will continue to use sms bump!
These guys are scamming people. Their old plan is no longer there in the current list and has almost same features as the new 19$ plan but they keep on charging 35$ for it. The important thing to keep a note of: When you try to load credit into the app for the first time, they would try trick you to upgrade to pay 34.99$ for a plan (when it doesn't even exist). I was trying loading 20$ and assumed I was agreeing to pay 20$. But 11 months later I was paying 35$ all these months. This difference is small compared to their bigger monthly bills that include sms charges, so it went unnoticed. When asked about why would they ask for 34.99$ plan even now (I tried their app on another store recently and it happened again but luckily I caught it), they had no answer. This guy Chris was like plain unacknowledging of the fact that there was anything wrong at all and couldn't answer. BEWARE !
fantastic support team! helped me with an issue with funds not being added after purchase and resolved the problem quickly thanks again!
Best service ever, so professional and patient. Very affordable price, i did research on all the apps that is similar this is literally the best!!!