Reviews (8,231)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its cost-effective pricing model based on usage, not customer count, and the inclusion of up to 10,000 free emails per month. It's favored by small businesses for boosting customer engagement and sales through targeted SMS campaigns. The app is user-friendly, offering powerful customization tools like attaching images and shop links to SMS messages. Merchants also value the easy import of email lists and campaign setup. The support team is highly regarded for their responsiveness and effectiveness, with live chat available for immediate assistance.

February 27, 2023

I would 100% recommend using the SMS "Chat Support" if you're in need of help. I had Djan help me, and the communication and patience they had was perfect.

T!MECONSUMERS
United States
14 days using the app
July 7, 2023

Title: @Aljohn: The Online Agent That Exceeds Expectations

Introduction:

In this fast-paced digital world, finding an online agent who goes above and beyond for their clients can be a daunting task. However, my search ended when I discovered @Aljohn, a remarkable online agent who has truly transformed my experience. From the moment I engaged with @Aljohn, I knew I was in good hands. With unparalleled professionalism, attention to detail, and a genuine passion for client satisfaction, @Aljohn has become an indispensable asset to my online ventures.

Exceptional Communication and Responsiveness:

One of the standout qualities of @Aljohn is their exceptional communication skills. Whether it's through email, instant messaging, or video calls, @Aljohn is always prompt, clear, and efficient in their responses. They possess a remarkable ability to listen attentively to my concerns and offer well-thought-out solutions. @Aljohn's responsiveness and availability create a seamless and transparent line of communication, allowing me to stay informed and confident throughout the process.

Expertise and Industry Knowledge:

@Aljohn's vast knowledge and expertise in their field are truly impressive. From the moment I sought their assistance, they demonstrated a deep understanding of the industry, current trends, and the most effective strategies to achieve success. Their insights and advice have proven invaluable, and they consistently keep themselves updated with the latest tools and technologies. With @Aljohn's guidance, I have been able to navigate the online landscape with confidence and achieve remarkable results.

Personalized Approach and Attention to Detail:

What sets @Aljohn apart from other online agents is their personalized approach to every client. They take the time to understand my specific needs, goals, and preferences, ensuring that their solutions are tailor-made to suit my requirements. Their attention to detail is extraordinary, as they leave no stone unturned when it comes to delivering exceptional service. From conducting thorough research to meticulously planning and executing strategies, @Aljohn consistently demonstrates their commitment to excellence.

Reliability and Trustworthiness:

@Aljohn is not only reliable but also highly trustworthy. They consistently deliver on their promises and maintain the utmost professionalism and integrity in every interaction. I have complete confidence in their ability to handle sensitive information and maintain confidentiality. This trust has allowed me to delegate important tasks and responsibilities to @Aljohn with peace of mind, knowing that they will be handled with the utmost care and attention to detail.

Dedication to Client Satisfaction:

Above all, @Aljohn's unwavering dedication to client satisfaction shines through in every aspect of their work. They prioritize my needs and ensure that I am fully satisfied with the outcomes. @Aljohn takes the time to provide regular updates and progress reports, keeping me informed and involved throughout the entire process. They are not content with simply meeting expectations but consistently strive to exceed them, going the extra mile to deliver exceptional results.

Conclusion:

In the vast landscape of online agents, @Aljohn stands out as a true gem. With exceptional communication skills, unparalleled expertise, and a personalized approach, they have revolutionized my online ventures. @Aljohn's reliability, trustworthiness, and unwavering dedication to client satisfaction make them an indispensable asset in achieving success. If you're seeking an online agent who will go above and beyond to exceed your expectations, look no further than @Aljohn. They have truly earned my highest recommendation.

Lyader
Hungary
14 days using the app
May 1, 2023

Djan m'a aidé à activé mon compte. Il a répondu rapidement et les instructions étaient claires et précises. Merci pour votre aide Djan

The GradMaster
Estonia
14 days using the app
August 16, 2023

I HATE when I need to contact support because it takes so long but Don answered me so quick my mood completely changed positive !

Go Jesus Mode
United States
14 days using the app
September 13, 2023

I requested help to finish completing my store. I requested assistance and Alex helped me in a timely and very effective manner.
I thank Alex again for his help

BENEVITA
Italy
13 days using the app
March 30, 2023

Marnie did a great job ! Thanks. Helpful support, great app. I use it for all my stores for many years.

Clouds
United Kingdom
13 days using the app
August 12, 2023

i try to vaildtion my account at first i dont know the way but mr Aljohn T is very good and helpful thanks

Kivvi
Türkiye
13 days using the app
August 30, 2023

The customer care is amazing and so is the app interface their representative Don was particularly helpful

PakiEssentialsPK
Pakistan
13 days using the app
April 16, 2018

I totally love this APP!! I recommend to everyone since text marketing is becoming more common than email marketing.

Kias Hair Boutique Inc
United States
13 days using the app
August 26, 2022

Customer service is absolutely unresponsive. They put a banner ad up that prevents the ability to log in and, after at least 5 times attempting to contact them over a 2 week span, they never once responded. I have been using SMSBUMP for 5 years so the app is ok when it works. But, if the app breaks, good luck getting hold of someone to help you out.

SmokinScooters
United States
About 1 year using the app
Yotpo - Email & SMS replied August 26, 2022

Hello,

Thank you for reaching out.

I sincerely apologize for the experience you received.

A member of our team has reached out to further assist with the issue you described.

We are very happy to help correct any trouble with your account.

Looking forward to being in touch.

Kind Regards,
Yotpo SMSBump Support Team