Reviews (8,222)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its easy setup and user-friendly interface, which simplifies email list imports and SMS campaign management. The responsive and effective customer support is often highlighted, with some reviewers mentioning support members by name. Its flexible pricing model, offering a substantial number of free emails monthly and usage-based charges, is particularly beneficial for small businesses. Features like customizable SMS with images and links boost customer engagement. Seamless Shopify integration aids in efficient data management, and merchants report increased customer engagement and sales through targeted marketing campaigns.

July 3, 2023

Easy to set up and works right away. Experienced some issues with constantly popping up even though had settings adjusted, however, worked with Regie C. and now I'm all set!

Uniquely You
United States
About 2 months using the app
December 7, 2022

Lord R helped me in a way no one ever helped me he waited all the time till i was done with everything i will rate this 10 star service but only can do 5

Qrystenor
Netherlands
2 days using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for sharing your thoughts with us!

March 24, 2023

very good customer attention .everything ok ..................................ddddddddddddddddddddddd

Ortopedia Cortés
Spain
2 days using the app
November 2, 2023

Today we install app in our shop and after we upgrade to paid plan we see they remove our shop from app,so i really think they are a scam taking people money and witour reason they remove our acces.
PS: We did not send any email or sms they just take money.

Epic Jewelry
United States
2 months using the app
Yotpo - Email & SMS replied November 6, 2023

Thank you for sharing your thoughts with us. After looking into your account, we noticed a breach of our Terms of Service based on the desired content you would like to send. We have a legal obligation when it comes to the kind of content that we can approve to be sent. Please reach out to Support to get more details.

Edited May 2, 2020

I have just installed it and I hope all will be good. I'll give it 4 stars since I have not used it and I will get back to review again once I see the results. Thank you

Fine Living Mall
Kenya
About 2 months using the app
Edited July 22, 2020

Has some good features but its disappointing they don't have a mobile template version for the floating button pop up. It covers the whole page and is quiet ugly. Wish I could create a initial pop up and if users would exit out, it would stay as a button in the bottom corner to be reopened again. Postscript does this...

Coconut Whisk
United States
2 months using the app
Yotpo - Email & SMS replied July 2, 2020

Hi there! Stoyan from the SMSBump team.

I just spoke with our developers and they assured me that our templates for floating button popups are actually mobile-friendly.

We would be happy to sort any issues that you have with our app, so feel free to contact our support team.

Looking forward to your feedback.

August 30, 2023

Marnie was very quick and helpful with helping me validate my account. She was clear and concise but still gave enough information for me to understand.

LIFEBRNDG
United States
2 days using the app
September 19, 2022

This app is great. Easy to use, support is quickly available for assistance, and the features are excellent.

Lavender Meadows Co
United States
2 days using the app
June 12, 2023

Joann C was very helpful with getting everything set up. The process was very quick and easy. I would defiantly recommend to anyone.

Nova Kouture Co.
United States
2 days using the app
January 6, 2020

i used this app and i really like the way it works. more improvements though but hey! just love the app anyway

LAWLEX
Canada
2 months using the app