Reviews (8,307)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly setup and effective marketing tools, including SMS and email capabilities with image and link embedding. They value the flexible pricing, especially the free monthly emails and usage-based charges, and the easy integration with Shopify and other platforms like MailChimp. Customizable features also allow for tailored marketing efforts, leading to increased customer engagement and sales.

March 4, 2023

First time using this service and Keano was very helpful with great customer service. I really like this service.

Sharon Lee Tees
United States
2 days using the app
February 20, 2023

SMS Bump is not user friendly and confusing to navigate. there are no readily available tutorials or definitions given for the jargon used on the app/site. There are also a couple bugs I encountered which made it very discouraging, to say the least. This is what brought me to seek help that from customer service. All of my questions were answered by PL. she was quick and friendly and answered all of my questions as promptly as possible. I would give her 5/5 stars. Give her a raise!

The app however, which I am sure will work great once I understand it and know how to work around the bugs/complications, would get 3/5 stars. even the text choice isn't pleasing to the eye. Alas, I still have faith that it will help me reach my SMS Marketing goals and I will continue to use it.

Miakalani Swim
United States
2 months using the app
March 20, 2023

A good support team provides clear steps and guidelines. I appreciate the support team help and feel supportive by their kind attitude

Gluewiz-717
Australia
2 days using the app
September 9, 2022

great app, amazing customer service, Iven was very helpful and knowledgeable, he was very quick to reply with the perfect solution and great guidance.

Halloween Begins
United States
2 days using the app
December 1, 2023

Marnie provided a good service 10/10

PHILIP TIMOTHY
United Kingdom
2 days using the app
December 19, 2020

très bon service client pour aider a l'installation de l'appli pour validation de l'aspect légal pour la conformité du site. Ils ont été présents, disponibles et cordiaux

Brico-Innov
France
2 days using the app
July 3, 2023

Easy to set up and works right away. Experienced some issues with constantly popping up even though had settings adjusted, however, worked with Regie C. and now I'm all set!

Uniquely You
United States
About 2 months using the app
December 7, 2022

Lord R helped me in a way no one ever helped me he waited all the time till i was done with everything i will rate this 10 star service but only can do 5

Qrystenor
Netherlands
2 days using the app
Yotpo - Email & SMS replied January 20, 2023

Thank you for sharing your thoughts with us!

March 24, 2023

very good customer attention .everything ok ..................................ddddddddddddddddddddddd

Ortopedia Cortés
Spain
2 days using the app
Edited May 2, 2020

I have just installed it and I hope all will be good. I'll give it 4 stars since I have not used it and I will get back to review again once I see the results. Thank you

Fine Living Mall
Kenya
About 2 months using the app