Reviews (8,307)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its user-friendly setup and effective marketing tools, including SMS and email capabilities with image and link embedding. They value the flexible pricing, especially the free monthly emails and usage-based charges, and the easy integration with Shopify and other platforms like MailChimp. Customizable features also allow for tailored marketing efforts, leading to increased customer engagement and sales.

Edited July 22, 2020

Has some good features but its disappointing they don't have a mobile template version for the floating button pop up. It covers the whole page and is quiet ugly. Wish I could create a initial pop up and if users would exit out, it would stay as a button in the bottom corner to be reopened again. Postscript does this...

Coconut Whisk
United States
2 months using the app
Yotpo - Email & SMS replied July 2, 2020

Hi there! Stoyan from the SMSBump team.

I just spoke with our developers and they assured me that our templates for floating button popups are actually mobile-friendly.

We would be happy to sort any issues that you have with our app, so feel free to contact our support team.

Looking forward to your feedback.

November 2, 2023

Today we install app in our shop and after we upgrade to paid plan we see they remove our shop from app,so i really think they are a scam taking people money and witour reason they remove our acces.
PS: We did not send any email or sms they just take money.

Epic Jewelry
United States
2 months using the app
Yotpo - Email & SMS replied November 6, 2023

Thank you for sharing your thoughts with us. After looking into your account, we noticed a breach of our Terms of Service based on the desired content you would like to send. We have a legal obligation when it comes to the kind of content that we can approve to be sent. Please reach out to Support to get more details.

September 19, 2022

This app is great. Easy to use, support is quickly available for assistance, and the features are excellent.

Lavender Meadows Co
United States
2 days using the app
August 30, 2023

Marnie was very quick and helpful with helping me validate my account. She was clear and concise but still gave enough information for me to understand.

LIFEBRNDG
United States
2 days using the app
June 12, 2023

Joann C was very helpful with getting everything set up. The process was very quick and easy. I would defiantly recommend to anyone.

Nova Kouture Co.
United States
2 days using the app
January 6, 2020

i used this app and i really like the way it works. more improvements though but hey! just love the app anyway

LAWLEX
Canada
2 months using the app
June 23, 2023

Jonna was great. Helped me solve all my problems and got me together quick. All around great experience.

FLĪBOI
United States
2 days using the app
September 14, 2022

L'assistance de l'application marche très bien. Communication et information très rapide. Un support que je recommande . Merci à Lord

beauty betzy
France
2 days using the app
February 8, 2023

Ronnie V was truly helpful and gave me great advice on how to improve my service for my customers. I really appreciate the time and effort. Truly a painless experience. I was very pleased.

Teamlivetru
United States
2 days using the app
Yotpo - Email & SMS replied February 10, 2023

Thank you for writing a review — we value your feedback.

June 8, 2023

ottima assistenza clienti grande quin sei la migliore
non riuscivo a inviare messaggi e nel giro di pochi minuti tutto si è risolto grazie a quin

NANNIT
Italy
About 2 months using the app