Reviews (8,140)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its easy setup and integration with Shopify, enhancing marketing campaign management. The customer support, especially from team members like Marnie and Quin, is frequently praised for its excellence. Merchants note the effectiveness of the SMS and email marketing features, such as sending pictures and links, which significantly boost customer engagement and sales. The pricing model is considered cost-effective, with free emails up to a certain limit and usage-based charges. Additionally, its quick issue resolution and seamless integration with other related apps and Shopify features make it a favored choice for e-commerce marketing.

August 15, 2018

Great price with some awesome automations.

Open Market Shopping
United States
3 minutes using the app
October 4, 2023

John D was extremely helpful!! I didnt know the exact technical terms for what I was needing help with but he knew exactly what I was talking about and walked me through it. Thank you soooo much John!

Beauty By Grind Addict
United States
About 1 hour using the app
November 2, 2020

Does not import Shopify contacts, it's pointless to download. The support suggests adding other sign up forms, so what's the point of having the app?

Zacchissimi
Italy
About 1 hour using the app
Yotpo - Email & SMS replied November 2, 2020

Hello,

We've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws.

Compliance is our number one priority and we would only allow lists from other text marketing apps, which have been neatly gathered. Just as an example if you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message and we definitely cannot tolerate that.

May 27, 2018

it's a good app
it's a good app
it's a good app
it's a good app
it's a good app
it's a good app
it's a good app
it's a good app
it's a good app

Doubleboutique
Saudi Arabia
35 minutes using the app
February 17, 2019

Gran aplicación veremos si a la hora de la verdad funciona deberian poner recargas mas bajas para los novatos

cadenashiphop
Spain
30 minutes using the app
May 31, 2023

Great APP. team was very helpful I got a great response from Djan who assisted me with the set up. I recommend

Precisioncraftco
Australia
30 minutes using the app
Edited March 16, 2019

We like the super friendly UI and easy set up. The automation features are why we chose this app over others. We would recommend this app.

Shinya Apparel
United States
25 minutes using the app
September 3, 2023

Nothing works after the updates.

You can't edit SMS messages in the flows, when you press enter to move in a new line, all the text is gonna be deleted.

Moved to anoter SMS application, not recommended at all.

Shoozy
Italy
22 minutes using the app
Yotpo - Email & SMS replied September 19, 2023

Thank you for sharing your feedback with us — we apologize for the inconvenience. We'd love another chance to make things right. Please contact us at your earliest convenience.

August 7, 2023

Their customer service is amazing. Elijah C promptly handled my request and was able to walk me through step by step on how to verify my account to get the app working on my store. I can't wait to learn more about how everything works to optimize it for my business!

The Black Wealth Collective
Canada
April 28, 2023

Quick and helpful agents. We had an issue verifying our domain and Keano helped us fix the issue right away. 10/10 recommend!

Sharper Barker
Canada