Reviews (8,141)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its easy setup and integration with Shopify, enhancing marketing campaign management. The customer support, especially from team members like Marnie and Quin, is frequently praised for its excellence. Merchants note the effectiveness of the SMS and email marketing features, such as sending pictures and links, which significantly boost customer engagement and sales. The pricing model is considered cost-effective, with free emails up to a certain limit and usage-based charges. Additionally, its quick issue resolution and seamless integration with other related apps and Shopify features make it a favored choice for e-commerce marketing.

August 17, 2021

Crashed all my website. lost sales because of it until I realized nobody could visit the website because of this stupid app.
I'm using Ecom Solid.

Extenderz
United States
About 5 hours using the app
Yotpo - Email & SMS replied August 18, 2021

Hi,

The app does not actually modify or do anything on the front end of your store so most probably its another app or modification you did.

Also based on our records you never contacted our support team, who will be more than happy to help you with the investigation

September 15, 2023

Still figuring out how to use all the flows and campaigns and have run into some issues with the interface. However, I will say Customer Support is AMAZING. Shoutout Marnie for helping me out with all the issues I have been facing!

Glowmane
Canada
About 4 hours using the app
June 21, 2020

I have used SMSBump for a very long time now. This is the third store I've installed it on. Over the years it has generated 1000's in revenue with a tiny spend. This is most likely my all-time favourite app.

LightLash
United Kingdom
8 minutes using the app
May 15, 2023

He gave me a quick and efficient answer to my problem. The support service is really great !!!!!!!!!

Grin&Grow
France
About 3 hours using the app
October 13, 2020

I am getting use to it, learning to see if it's user friendly. I will see how it works for me at the moment I am researching.

Bee Bougie
United States
About 3 hours using the app
Edited February 5, 2021

I am using this app to automate my work and attract more customers to my site. By sending friendly notices to my potential customers I can motivate them to buy a nice mug for their morning coffee. This app is awesome and has great potential. It's a win-win! Bellasmugs.us

My Bellas Mugs
United States
About 3 hours using the app
Edited September 1, 2020

A great way to reach our existing customers with real results. The opening rate was better than anything else we have tried. I recommend this to any business looking target their marketing

Surf FX
Australia
6 minutes using the app
June 7, 2018

Seems promising so far! Excited to see the full potential!

Daily Schedule New York Ph
United States
About 2 hours using the app
October 19, 2020

their support said i do not need to import customer list even after my store is fully validated and reviewed

Sale Gardens
Malaysia
About 2 hours using the app
Yotpo - Email & SMS replied October 23, 2020

Hello! Stoyan here.

I've checked your case and unfortunately, as my colleagues already told you, there are strict laws for sending SMS messages. Unfortunately, your list was not compliant with those laws. We are doing this mainly to protect you because the fines are quite big. I know that we've already explained this to you privately but here is a summary: If you message your clients without them opting in properly, you can get a lawsuit for $500 to $1500 per text message.

I know that you've already uninstalled our app, but if you decide to give it another shot, do not hesitate to contact us. We can help you set it up properly, show you the best practices, and be there for you if you have any questions (we have 24/7 support).

All the best,
Stoyan.

January 2, 2022

I have used it for a bout an hour and it works very good so far! Like it! Can recommend it for you!

Svensk Sport Nutrition
Sweden
About 2 hours using the app