Reviews (8,141)

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this tool for its easy setup and integration with Shopify, enhancing marketing campaign management. The customer support, especially from team members like Marnie and Quin, is frequently praised for its excellence. Merchants note the effectiveness of the SMS and email marketing features, such as sending pictures and links, which significantly boost customer engagement and sales. The pricing model is considered cost-effective, with free emails up to a certain limit and usage-based charges. Additionally, its quick issue resolution and seamless integration with other related apps and Shopify features make it a favored choice for e-commerce marketing.

May 14, 2023

quick and easy

PetToySolutions
United Kingdom
21 minutes using the app
October 4, 2023

good service , thank you Regie :)

seraphic
Israel
20 minutes using the app
October 13, 2017

One of the best app for marketing purpose along with auto notifications to customers and most importantly the best support team i've witnessed hat's off to the managment and develpoment team thre automation is so well integrated with shopify one of the best app i've ever used would definately recomment this to all

Miracle Interior
Pakistan
19 minutes using the app
October 11, 2023

.

Livia Foderà Store
Italy
18 minutes using the app
May 9, 2023

This app have big problem with change the email I can’t solve it because it back mi again and again to main page .

Nova Drop
Oman
About 10 hours using the app
November 23, 2022

was very helpful quick and easy gut really helped me, answered all my questions very good experience

Tyedheadscarves
United States
18 minutes using the app
May 16, 2023

Joann C is an absolute legend, have spoken to him on multiple occasions and he is always very helpful and speedy!

MicMeUp
Australia
17 minutes using the app
April 26, 2023

We just installed this app and the onboarding was great. However, once the onboarding was done, the interface is a bit overwhelming at first. After a few minutes of frustration, I jumped on the chat and was almost instantly helped by Josephine S who then connected me with Joann C who was an SMS support specialist. Within less than 5 minutes my queries were resolved.

This is truly a promising app. I docked a star just because of the interface lol (yes, I used the search box before I jumped on chat).

Eyeland Lash
United States
About 6 hours using the app
May 1, 2023

customer support during setup was very friendly and helpful. Only after setup i found out that i was paying 0.32usd per sms instead of 0.16usd. (country outside of US. )
Turns out a text message is just 160 Characters and this includes links and unsubscribe info. So basically you always pay for more then 1 text message.
All in all its been a waste of time to set this up, with these costs we would pay thousands of dollars every month to use this service.
For US companies the costs will be much much lower, but keep in mind that the costs will not be the same as advertised on their pricing page, quite dishonnest marketing.

Plebs en Snobs
Netherlands
About 8 hours using the app
Yotpo - Email & SMS replied May 11, 2023

Thank you for your feedback — we're sorry to learn that you're experiencing issues with Yotpo SMS. Our team has tried contacting you, but we have not heard back. We encourage you to reach out to our team as soon as possible so that we can help.

Edited March 28, 2023

Joann C from SMSBump provided exceptional customer service, letting me know the issue was forwarded to another team for resolution.

Camila's Patisserie
United States
About 5 hours using the app