Reviews (7,043)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

December 27, 2022

Good working app with great customer service. Rhenant helped me quick with adding the review carousel to our Shopify homepage. Thanks for that!

Natural High Surfshop
Netherlands
Over 4 years using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

January 11, 2023

Assistance was superb, Ronel was cooperative and the problem-solving was efficient! thank you Ronel, it was amazing experience ;)

MELO
Singapore
Over 4 years using the app
Yotpo replied January 17, 2023

We appreciate your feedback, thank you!

Edited March 15, 2019

Transferring over reviews from old ecommerce host to new one was very confusing, but Grace from Yotpo was a great help. App is great!

Bandit Golf Apparel
United Kingdom
Over 4 years using the app
Edited May 26, 2022

Rein and Nick helped a lot. They were super responsive and resolved the issue even though it took 32476487 tries just to figure out the problem.

Moo Brew Brands
United States
Over 4 years using the app
Yotpo replied January 19, 2020

Wow, thank you so much for the glowing review! We love to hear stories like this and are happy to hear you're enjoying the benefits of Yotpo- from our app to our customer support.

July 21, 2021

I appreciated Ronel's ask for him he was very mindful of time, helpful and easy to do business with!

Family Tent Camping
United States
Over 4 years using the app
January 26, 2020

Yotpo has been awesome! getting us tons of reviews automatically after the simple set-up. support has been very good as well. Thanks Diane for your help!

Free Birdees
United States
Over 4 years using the app
Edited June 5, 2019

This is a great tool to gain customer trust for your store. We sell Swarovski crystal cat collars and we are feeling quietly chuffed about our positive reviews. Check out our store at www.kansocollars.com if you want to see the app in action. We had no idea how much our customers love our product until we started using Yotpo. We are very happy.

Kanso Collars
Australia
Over 4 years using the app
Yotpo replied June 6, 2019

Thanks for the great review, Kanso Collars! You guys are awesome! We appreciate the feedback - keep enjoying Yotpo :)

December 30, 2013

Great app, does what it is supposed to do, generates reviews and up-sells.

Highly recommend it.

Fish Finders from Homeland Fishing
United States
Over 4 years using the app
June 19, 2013

Very nice, definitely dig the app and thanks to them for the great support too! It would be nice to have the ability to add a comment or note to the reviewers review. In some cases customers may write something that seems a negative that isn't or is constructive criticism for future builds. It would be nice to post a "thanks for the idea" to the post.

www.orangemud.com
United States
Over 4 years using the app
February 13, 2015

Fantastic App - Thanks so much guys getting great feedback and insight into our products from it - keep up the good work :)

Passenger Clothing
United Kingdom
Over 4 years using the app