Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited July 29, 2024

Great app and great support. Wendyle Christian. helped me fix an issue I had with the theme widgets quickly and effectively

Gabrieli Hand Weaving
Israel
Over 4 years using the app
Edited May 18, 2022

Excellent! The best app I have downloaded for my business in six years. I highly recommend for any stage you are in as a company. Excellent customer service, Sheen was super helpful! Thank you Yotpo!!

UBU Soap n' Bees, LLC.
United States
Over 4 years using the app
Yotpo replied July 22, 2019

So happy our team is meeting the mark, UBU Soap n' Bees! Thanks for taking the time to let us know what you think of Yotpo.

July 13, 2014

Has been a easy app to integrate into our store http://www.shopgrosche.com
Support when needed has been quick as well. No complaints, its a must have app for Shopify stores. the email feature that messages the customers to remind them to leave a review has been great too.
Recommended!

ShopGrosche.com
Canada
Over 4 years using the app
February 1, 2019

I’ve been using the review feature. It’s been helpful receiving feedback and I like that it shows it on the store. Online support has been stellar considering I’m still using the free version.

BELCH
United States
Over 4 years using the app
Edited November 19, 2022

I'm seriously blown away by this app and their team!
Everything about this app is amazing. Firstly, the app is well done, Yotpo makes it VERY easy for a customer to leave a review and I've been seeing a steady stream of reviews come in - absolutely can't complain. More importantly, the support team is absolutely incredible. I use a paid Shopify theme and that made it a little more complex than just using their installation instructions to install the Yotpo app since my theme had another review application installed and written in the code.
the support staff was able to edit the code for me and make it integrate seamlessly within a day - no charge! not to mention I'm using the free version of this application. couldn't be more grateful. Thanks Yotpo - you guys are awesome! ---- Edit: it's been so long since I wrote this review but I was just assisted by Kenneth John and man, this team's service continues to blow me away. Thank you Yotpo for hiring such awesome staff!

BigPawShop
Canada
Over 4 years using the app
Yotpo replied May 7, 2019

Hey BigPawShop! Wow - we are so glad to receive this feedback, and to know that you have had a great experience with our platform, and our Support team! Thank you so much for taking the time to give this review and keep enjoying Yotpo!

September 17, 2019

Excellent app with impressive support. In particular would like to say a special thank you to Feb T. who has just gone above and beyond to correct an issue I had with integration.

Victoria Green
United Kingdom
Over 4 years using the app
Yotpo replied September 18, 2019

Thanks for the great feedback and the shout out to Feb T, Victoria Green! We are happy to know we are meeting the mark when it comes to great support.

Edited October 10, 2023

John G. was really helpful and clear in his explanations, he managed to help me solve my issue and even went on to further give me suggestions that would help to improve my website better!

Bow
Singapore
Over 4 years using the app
May 27, 2023

I had issue about merging reviews for same products.
Joian Z was really helpful. Sorted all my worries.

Rugs4Less Australia Pty Ltd
Australia
Over 4 years using the app
June 15, 2021

Yotpo has been a great addition to our site. The customer support from Radly and Junalou has been timely, accurate and really time saving

AQOutdoors
Canada
Over 4 years using the app
October 22, 2014

So far so good. I like that it e-mails our customers who have purchased to ask for a review. Saves me a lot of time & energy. Thanks!

ZOOBELLS
United States
Over 4 years using the app