Reviews (7,007)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting both the quantity and quality of customer reviews through automated requests and moderation. It features customizable review widgets and seamless Shopify integration, enhancing the ease of collecting and displaying reviews. The app also offers valuable analytics to help merchants understand customer sentiment and improve their offerings. Its performance is generally praised for smooth integration and effectiveness, and customer support is often noted as responsive and efficient, providing quick issue resolutions. Merchants appreciate the enhanced customer engagement and valuable insights into customer preferences provided by the app.

September 17, 2019

We migrated from Magento2 to Shopify and Crescel was extremely helpful in helping us get our old reviews transferred to our new website. The app is awesome and the customer service is even better!

SURVIVAL
Australia
Over 4 years using the app
Yotpo replied September 18, 2019

So happy you were pleased with our service, Survival! Thanks for taking the time to leave us a review.

Edited November 22, 2022

Great app, and makes it that much better when you get excellent service. Rhenant helped me so quickly and efficiently! Thank you, keep it up.

Moxie
South Africa
Over 4 years using the app
March 13, 2022

My online experience was super helpful. It took minutes to solve the problem and would highly recommend.

Ona Chan Jewelry
United States
Over 4 years using the app
Edited February 1, 2024

Ruzselさんがオンライン通話でサポートしてくれたので、スクリーンをシェアしながらサポートを受けられ大変助かりました!チャットのみのサポートが多い中、このようなサポートは本当に素晴らしいと思います。ありがとうございました!

CareHair | ケアヘア
Japan
16 days using the app
Yotpo replied January 30, 2024

We appreciate your feedback, thank you!

March 27, 2020

Tech support was great and helped us import our reviews from a prior app through a few difficulties in the process. We chose it because it works with Google, though it is quite expensive strictly as a review collecting app compared to many others.

Sub-Shop Bondage and Fetish Superstore
United States
Over 4 years using the app
February 24, 2022

Great service from Yotpo James Albert V, very helpful, solved my problems. Thank you so much James

Heppi
Australia
Over 4 years using the app
December 27, 2022

Good working app with great customer service. Rhenant helped me quick with adding the review carousel to our Shopify homepage. Thanks for that!

Natural High Surfshop
Netherlands
Over 4 years using the app
Yotpo replied January 23, 2023

We appreciate your feedback, thank you!

January 11, 2023

Assistance was superb, Ronel was cooperative and the problem-solving was efficient! thank you Ronel, it was amazing experience ;)

MELO
Singapore
Over 4 years using the app
Yotpo replied January 17, 2023

We appreciate your feedback, thank you!

Edited March 15, 2019

Transferring over reviews from old ecommerce host to new one was very confusing, but Grace from Yotpo was a great help. App is great!

Bandit Golf Apparel
United Kingdom
Over 4 years using the app
Edited May 26, 2022

Rein and Nick helped a lot. They were super responsive and resolved the issue even though it took 32476487 tries just to figure out the problem.

Moo Brew Brands
United States
Over 4 years using the app
Yotpo replied January 19, 2020

Wow, thank you so much for the glowing review! We love to hear stories like this and are happy to hear you're enjoying the benefits of Yotpo- from our app to our customer support.