Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

May 30, 2020

They were very helpful in setting up the widget for us. Very good customer service! I just started to try the app out and am very happy about it!

Hemplete
United States
Over 4 years using the app
May 8, 2021

Amazing App followed by amazing customer service that did everything for me with the installation. Gimbert has been so helpful and has a fabulous personality.

Fabriques
United Kingdom
Over 4 years using the app
Edited February 10, 2023

Great support from James, quick and easy, just what I need. The app is also good, I use a growth plan and it's perfect for my current needs.

Deerieo Natural Skincare Solutions
United Kingdom
Over 4 years using the app
Edited November 23, 2023

Jeorge Kenneth V helped me solve a problem I was having that ended up having to do with my facebook settings - i actually learned alot of the business integrations on the fb side and then the yotpo social push and meta integrations worked perfectly - very patient, took full time to help me - very much appreciated this excellent customer service for this top notch app. Head and shoulders customer support above other apps I have used in the past like smile.io and stamped - they weren't bad - but no live chat like yotpo!

US Citrus
United States
Over 4 years using the app
September 26, 2023

Rhenant solved my issue quickly and easily. The customer service is top notch!

Cottage Lane Kitchen
United States
Over 4 years using the app
July 13, 2020

This app is amazing for helping to gather reviews. IT offers email functionality so that you can solicit new customers for reviews when they buy, you can even offer a coupon for a completed review. Their tech support was very responsive and even installed code for me. I highly recommend this app!

BioTech Nutra-inc
United States
Over 4 years using the app
May 10, 2021

Great customer service, Junalou was very helpful. Answered all the questions I had and helped me with the logo.
Thank you!

Afterlife Essentials
United States
Over 4 years using the app
May 13, 2022

Love yotpo and Albert V helped me install the widgets to my website in less thank 5 min. Thank you for the awesome customer service and way to collect reviews from our customers.

Revolution Fabrics
United States
Over 4 years using the app
February 17, 2017

Have had great results with Yotpo, just wish Rich snippets was available in the free version.

Moldavite Plus
United States
Over 4 years using the app
Edited May 20, 2021

Just had the most amazing customer support experience with Elven who went above and beyond to help with my query - thank you Elven!
Would highly recommend this App to any online business looking to provide reliable social proof and get immediate support from the Developers if needed. Stephanie, Founder Mama Muse

MAMA MUSE
Australia
About 4 years using the app
Yotpo replied October 17, 2019

Hi Stephanie! Thank you so much for taking the time to leave a review. We're thrilled to hear that Josephine was able to help get everything up and running & you're enjoying Yotpo!