Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited August 18, 2023

Super service client ! la personne en ligne avec le chat m'a aidée à configurer les avis sur mon site, je suis très satisfaite ! la personne était patiente et très claire, elle m'a bien aidée ! merci beaucoup

Le 18 août 2023 : Nouveau contact avec le service client aujourd’hui : j’ai été aidée par John B qui fut efficace et réactif. Mon problème a été résolu rapidement, je suis très satisfaite, merci beaucoup !
18 août 2023 19h50 : Many thanks to John G who soldes à second problem very quickly

Un chat dans ma botte
France
About 4 years using the app
October 19, 2016

Great product. Allows me to collect reviews to help others select the correct product

Super Supplemants
United Kingdom
About 4 years using the app
July 13, 2013

Wow! I had some doubt that this would work fast and efficiently but I now have about 8 reviews on my website in just 4 days! I love the fact that an email get's sent automatically after the client did his purchase. This makes a big difference in the efficiency of this system and I know it will make a big difference in my sales too!

Easy to install, easy to customize and free!
What else could you ask for?
Thank you Yotpo!

www.HardCases.ca
Canada
About 4 years using the app
August 8, 2020

Been using YotPo for a few years now. They are the best and their customer service rocks! They replied within 24 hours and were able to add a fix to my issue.

Voltlin
United States
About 4 years using the app
November 2, 2016

We really enjoy working with Yotpo Reviews. It's been an easy process. We feel it really helps ad value to the items shown and the email reminders are helpful sales tools as well.

Caljava Online
United States
About 4 years using the app
Edited May 24, 2021

Great App! We've been using it for a few years, and it's just awesome! The customer service is always helpful. Highly professional services!

WOOLS OF NATIONS
Netherlands
About 4 years using the app
October 15, 2021

Fantastic support by the team. Quick and reliable and went out of their way to help. would highly recommend.

Bambies
Australia
About 4 years using the app
June 21, 2022

Kenneth John M from tech support was helpful with some questions and helped me fix some stuff!
i really love the app because clients feel comfortable reading verified buyer reviews!

Be Strong Co.
Mexico
About 4 years using the app
Edited November 10, 2022

The customer service is always so great! Thanks James for helping me today! I was a little bit afraid of integrating the app myself and i wrote to Yotpo for help. Yulia took care of me and resolved all my problems beyond my expectations!! I am very very happy with the customer service! The app is now well integrated to my website and i feel suported if i have other questions. Thanks a lot!!!

Flamme en Rose
Canada
About 4 years using the app
June 16, 2020

Love this app. I messed up the code by mistake and was able to chat with one of the staff members Jo Lorenz and he fixed it for me. Very happy.

Pinkness
United States
About 4 years using the app