Reviews (7,101)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

December 7, 2021

They've always been good and keep getting better and adding new cool digital products and features. Customer Service is lightning fast and responsive. Great company.

Astoria Tea Company
United States
Over 3 years using the app
Edited August 8, 2018

It's a totally awesome app! We have been using Yotpo for a few years now and even moved our reviews from one platform to another. With Yotpo's support and configuration on the review from the different platforms we were able to get our old reviews on the new platform. We have the reviews setup to post to our Facebook page and the integration with Shopify is smooth. It integrates with the search engine to show your reviews also. We were able to created a coupon through Yotpo that encourages customers to write a review. You can change the days you want the request sent which helps due to some extended amount of time for some custom products. The support team is the best. They are there for your success and go over and above what most customer service support teams do. There are a lot of functions we have not used yet but I highly recommend Yotpo.

Rustic Sinks
United States
Over 3 years using the app
April 25, 2022

I love this app! I love it so much because, first of all it work. Intergations are easy and the number one reason...customer support! Thank you everyone for your help today importing files.

Bundles Of Glam
United States
Over 3 years using the app
May 6, 2022

This app has been great for including social proof in our product pages and on our home page. I'd love to see more functionality for the price, but I understand they've got to make their money too. When I've needed help, the team has been great, most recently Nick S who made a transition so seamless, I didn't even need to do anything.

Style Standard
Hong Kong SAR
Over 3 years using the app
May 12, 2022

This is a great App to install in your Shopify shop. I use it for the star rating and the review widgets and I'm quite happy with it. The support team is helpful and fast dealing with any issues. Thank you Ronel for the wonderful support!

PiQuail
Germany
Over 3 years using the app
October 20, 2021

I love this app and all the possibilities. Also got good help with costumizing from both Eduardo and Lemuel.

Lev Logisk
Norway
Over 3 years using the app
June 7, 2022

Yotpo and James have been very helpful to growing my business. They are quick to respond to any issue and are very helpful!

Ace Sports LLC
United States
Over 3 years using the app
Edited December 6, 2021

the support via chat was super fast! Ronel R. is outstandig and did a great Job he did it perfetctly. Thanks for that Ronel!

oldpassion - from prison with love
Switzerland
Over 3 years using the app
Yotpo replied March 27, 2019

Thanks Oldpassion! Glad to hear that we met the mark in helping you resolve any issues you were having, and give you the right guidance you needed!

February 25, 2014

The installation process was very straightforward. I ran into a minor snag in finalizing the installation, but Lucy was very helpful in implementation. Already received 3 reviews from my Mail-After Purchase emails! I was surprised that the software emailed all past customers and not just the customers that purchased after implementation :)

MostFit
United States
Over 3 years using the app
June 9, 2021

I would give 10 stars if I could! Exceptional customer service! Very quick and highly efficient support

HOOMIE
Italy
Over 3 years using the app