Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

Edited December 23, 2019

Fantastic support, speedy response, and friendly. The support team & Jo helped me right away and walked me through the changes. Instahelp! 10/10 Recommend.

LIT UNICORNS
United States
Almost 4 years using the app
Yotpo replied January 19, 2020

Thanks so much for your review! We love to hear about 5 star experiences like this 💙

November 14, 2020

Very good customer service and help with any issues. Quick resolution with their online chat team. They asked for screen shots so they could see what I was seeing.

PawPad Company Inc.
Canada
Almost 4 years using the app
Yotpo replied November 15, 2020

Thank you for your review. Happy to hear our support were able to help you with your issues.

November 8, 2013

We LOVE Yotpo!! It is so fantastic to let our customers share their knowledge of the products they've received, because we sell to a community of babywearers who value each others opinions greatly (as do we). It's also a nice perk when a positive review of our store gives us a pat on the back we might not receive if we didn't have the store review feature. Thank you, Yotpo!

Purple Elm Baby
United States
Almost 4 years using the app
Edited June 11, 2022

Daniel P. was so helpful in helping us get setup. Amazing app and amazing customer service. I had trouble updating my logo as well and Daniel was able to quickly fix my issue. Nick S helped us get our reviews carousel going. Extremely helpful!

Oaza
United States
Almost 4 years using the app
October 23, 2020

Super easy to use and great customer service if you need assistance with installing code, making custom edits, etc

Mission Leather Co
United States
Almost 4 years using the app
Yotpo replied October 25, 2020

Thank you for your review. Happy to hear we were able to help you!

August 9, 2022

So far, so good! We are still in the early implementation stages, but Yotpo has been very supportive to this point and we feel confident to continue with the platform.

Phase 5 Wakesurf Boards
United States
Almost 4 years using the app
Edited February 27, 2019

I found pretty good experience up to now with yotpo. Api service are awesome.I personally recommend this app for review and ratings.

GharSe
India
Almost 4 years using the app
June 17, 2021

Live chat assistant Ed was awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Turbine Travel
New Zealand
Almost 4 years using the app
June 8, 2022

Great customer service. Joian was able to answer all my questions and provide some valuable feedback. Easy to communicate with Yotpo via chat too.

Centurion Cricket Co.
New Zealand
Almost 4 years using the app
February 2, 2022

Great service as always, the apps have been great for my brand, customer reviews have been crucial - Doner P was brilliant!

ARLO HUDSON.
United Kingdom
Almost 4 years using the app