Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

November 23, 2021

I love the interface of Yotpo and the features are very useful. ALso chef kiss for the amaizing customer service

skinned.co
Malaysia
Over 2 years using the app
March 27, 2013

Great little app! We love the ease of use for our customers and the notifications. Highly recommend this app.

Overlord Computer
United States
Over 2 years using the app
Edited September 10, 2019

I have been using Yotpo since last year and love it! I needed some assistance with setting up one of the functions and Pauline at Yotpo help was amazing! highly recommend this app for anyone looking for a review system

Swoodi
Australia
Over 2 years using the app
June 19, 2022

fantastic CS! Kenneth John M helped me and sorted everything that was needed - fast! Really enjoyed the efficiency.

Karlina's
Sweden
Over 2 years using the app
February 8, 2020

Really useful app and I think it’s great being able to have customer reviews on my products. I had a small problem installing the code and the support from the team was brilliant (thank you Russel!)

Chewie Cat
United Kingdom
Over 2 years using the app
March 26, 2021

I was trying to get Yotpo set up and had some questions. I wasn't seeing my recent changes live on my website. Junalou with customer service was super fast to respond to my chat and helped me tremendously. I was assured my changes would appear within 24 hours.

In The Pines Jewelry
United States
Over 2 years using the app
Edited October 20, 2018

Yotpo’s customer review is great! Couple days ago we decided to change a theme on Shopify to better accommodate our product lineup. However, the review wadge wasn’t displayed as expected afterward. Therefore, I contacted Yotpo’s support and submitted a ticket. Justine Romeo from the support team got back to me right away and adjusted the script for my account to solve the issue right away. I am greatly appreciated his promoted response! The customer service reassured me that I will be able to get any assistance I need later on if any query occurred. Thanks team!

Fight Diva
Taiwan
Over 2 years using the app
Edited November 4, 2022

Ronel helped me import reviews I had from another app onto Yotpo! Quick and easy and no hassle. Thank you!

Scruffie
United States
Over 2 years using the app
Edited July 9, 2020

Very helpful support, LOVE working with all of their support agents! I would recommend to anyone looking for a review app!!!

Very customizable :)

Nomz
Canada
Over 2 years using the app
Yotpo replied January 19, 2020

Thanks for your review, we love hearing about all of the positive experiences with our support team!

February 16, 2022

Love this app.The support is fantastic. I just upgraded to the Growth plan and they very kindly installed the review carousel for me which saved me a tonne of time and effort. Would definitely recommend

Bonsai Kitten
Australia
Over 2 years using the app