Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

June 13, 2022

I've been using this app for some time, but tonight i needed to check some conversion tracking codes and activate another item, and i was having difficulties - jumped onto online chat and Keith was there on my online chat response and within 15 minutes, the whole thing was sorted out and done! THANK YOU KEITH! Now that's fast service!!! 5 stars from me - great service Yotpo!!! Good job!!!

Fusspot Collagen Beauty Tea
Australia
Over 2 years using the app
March 15, 2020

The customer service has been incredible. They were able to remedy a couple issues we had on our end during the integration. highly recommend.

REP Provisions
United States
Over 2 years using the app
Edited May 14, 2021

Love the customer service from Junalou on this app. Due to some other social media updates, I lost connectivity. I was able to redo most of it, but since I'm not too techy, I got stuck on the API secret key stuff. Junalou was immediately available to chat, easily understood my issue, and walked me through it. Done! Then he noticed my widgets were also gone, so he fixed that right up within seconds! Honestly, I think the customer service is sometimes more important than what the app does. I highly recommend yotpo. AND Junalou!!

Pineapples and Palm Trees
United States
Over 2 years using the app
July 8, 2023

Customer Service from John G was exceptional. Helped me get star ratings visible on my collection and product pages. John was extremely helpful, professional and patient. Highly recommend.

The Mushroom Connection
Australia
Over 2 years using the app
Edited July 17, 2022

An update to my review, support is beyond awesome, Rhemy just helped us with reinstalling the app after we changed the theme. Yes, she is working on Sundy, very smart and very quick. I wish there was more than 5 stars to give to Yotpo and Rhemy! This app has great features and even though it is new to us, we can see that it will have a positive impact on our sales.
Another thing, support is amazing; we had an issue on a Saturday and support responded in a few minutes and fixed the issue in another few even though we're still on the free version!

NorthSouthCare
Canada
Over 2 years using the app
June 27, 2022

Alber V helped me today with all my questions. He responded quickly and politely. thanks for this support.

Novelskin
France
Over 2 years using the app
May 28, 2021

This app and their customer service are both extremely helpful
Couldn't do without it!
So happy to be working with this team.

Priya's Teas
United States
Over 2 years using the app
October 11, 2019

Great reviews app. Yes, if you upgrade it can be pricey. But it is worth it in my opinion. Their customer service is great, can do any small or large adjustments to your store that you want in terms of visual and location. Additionally, a lot of apps integrate with them which is a plus. This reviews app is the cleanest look of the bunch. Crescel was a pleasure as well.

Binoid CBD
United States
Over 2 years using the app
Yotpo replied October 28, 2019

Thank you so much for taking the time to leave a review. We really appreciate your feedback and are happy to hear you're enjoying the benefits of Yotpo.

Edited May 20, 2021

started from a free plan, recently upgraded to build trust with customers. super supportive - thanks to @Ed my features are added to the template smoothly and very pleased with the support.

SHAPERX
United States
Over 2 years using the app
January 3, 2023

James Edmar - thank you for helping us with the setup. Your service is second to none. Thank you, Yotpo!

Blue Zone Planet
Canada
Over 2 years using the app
Yotpo replied January 18, 2023

Thanks for your feedback, we really appreciate it.