Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

December 2, 2021

Manny was such a great help, I had issues setting up the app and he was patient with me through it all. Would reccomend this platform to other business owners!

LuxHijabs
United States
Almost 2 years using the app
Edited January 26, 2015

Yotpo is an incredible app. Before using Yotpo, our site's order confirmation email asked customers to provide a review. That didn't work so well. After switching to Yotpo, reviews now come in weekly instead of monthly (if that). That's pretty good given our order volume. It makes a huge difference for customers if they can just conveniently write their review within the follow-up email vs having to return to the site and find the product page. And it's extremely convenient for me as a site owner because everything is automated. Great job guys!

EDIT: Oh, and how could I forget? Excellent customer service!

The Vape Vet Store
United States
Almost 2 years using the app
September 5, 2021

Yopto is great, not only because of its outstanding features but also because of the world-class customer support.

Hollo Men
Kenya
Almost 2 years using the app
February 3, 2022

Doner P. was the person that was able to help with an issue I had with Yotpo. He was very professional and patience with me. He is the type of people we need today. Thank you Doner.

Sid Natural 🌱
United States
Almost 2 years using the app
March 4, 2014

A must-have for any online store, it's really easy to use, the reviews make my customers feel like they can trust the website and buy, and all of this for free. And it also looks great! Oh yeah- and the customer service is fab! I don't really know what I'd do without it!

Carrot Sun® Tan Accelerators
United Kingdom
Almost 2 years using the app
February 8, 2022

Great app and great support. Kenn T. helped me fix an issue I had with the theme widgets quickly and effectively

Gabrieli Hand Weaving
Israel
Almost 2 years using the app
January 29, 2021

I received great customer support! The chat bot answered questions quickly and kindlly. I highly recommend.

Wumblekin
United States
Almost 2 years using the app
Yotpo replied January 31, 2021

Thank you for taking the time to leave a review, we really appreciate it.

August 27, 2022

The app works well and does what it promises. The only challenge I have had was that the functionality disappeared when I upgraded my theme. Ronel R. in customer support was super helpful and resolved my issue quickly.

Cravings by Cakelation Events
United States
Almost 2 years using the app
May 18, 2022

very good app and the customer service is amazing. Best ever. Daniel is very great to help us out. I really appreciated it.

Old Blue
New Zealand
Almost 2 years using the app
Edited October 22, 2023

The app is great, I have been using it Yotpo for quite some time now. I love the automation they have and also their customer support is amazing, especially Ruzsel j. He was very prompt and quickly solved my issues. Would 100% recommend to all

Nayyer Carpets
Pakistan
Almost 2 years using the app