Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

October 26, 2019

Great addition to any website, easy to setup and use. Backed up by a quick and efficient support team.

V3 Apparel Ltd
United Kingdom
About 2 years using the app
Yotpo replied October 28, 2019

Thank you for such a glowing review! We really appreciate you taking the time and are happy to hear our customer support team was able to help.

Edited June 3, 2021

Outstanding service! requested support and immediately helped with my needs. The operator junalou was so professional, friendly and helpful.

Mrplantaincrisp
United Kingdom
About 2 years using the app
Yotpo replied June 6, 2021

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer service.

January 1, 2020

Great app & even better service from the team. Automated reviews are working great for us. The Yotpo team also did a custom integration into our reviews tab. Thanks team! Looking forward to growing our reviews.

Simone Michelle Watches
South Africa
About 2 years using the app
Yotpo replied January 19, 2020

Thank you so much for taking the time to leave a review! We're happy to hear our customer support team was able to help and really looking forward to seeing Yotpo in action and adding value to your site.

April 13, 2015

It's nice and perfectly works well

Try 1st
Hong Kong SAR
About 2 years using the app
May 27, 2021

Love this App, they are quick to help with my concerns and have no trouble stepping in when i am not confident with coding or widgets. Ask for Orly (if you can) very polite and very patient. I'm not confident with my back end (coding, widgets) of Shopify Orly was very informative and helpful.
Love that this app has a free plan and really helps you with your reviews, they allow a good amount of free reviews and i love this! Will definitely be sticking around for ever!!!
Thank you team!
Kay
Simply Plastic Free

Simply Plastic Free
Australia
About 2 years using the app
February 9, 2021

Customer service (jo Lorenze) was amazing. We worked through several problems with my site and everything fixed very quickly. Would highly recommend!

Bibithreads
United States
About 2 years using the app
Yotpo replied February 10, 2021

Thank you for leaving a review. We're happy to hear you had such a positive experience with our customer service.

Edited December 5, 2022

Joian Z was so helpful with a customization request I had. Super appreciative of the friendliness and great support! This is by far the best reviews app on shopify :)

LA SALT CO
United States
About 2 years using the app
July 20, 2020

Incredible app to level up your customer service. Easy to install and their tech department is helpful, knowledgable, and thorough. Highly recommend!

Pure & Coco
United States
About 2 years using the app
December 16, 2015

It's okay....but I'm not sure if it is worth the amount of the paid plan.

Love Kari Dae
United States
About 2 years using the app
September 6, 2022

Customer service JOIAN was excellent (10 stars) VERY INFORMATIVE AND PATIENT! now that i'm more informed how to use the app, i can be hands on! it was strongly recommended that i use reviews that will help drive sales...

Polkadotz Boutique
Bahamas
About 2 years using the app