Reviews (7,091)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

January 25, 2024

Thank you Joian Z for your help, you're a star!

SOPURE LONDON
United Kingdom
Over 5 years using the app
Yotpo replied January 30, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

January 8, 2024

Rhenant provided great service with our support question!!

NightFood
United States
Almost 6 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you!

February 17, 2024

Joian.Z provided me with Fantastic service. They are very fast, experienced and knowledgeable.

10/10 service. Very valuable service technician

AquaGear Australia
Australia
Over 5 years using the app
Yotpo replied March 7, 2024

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

Edited January 2, 2024

I had an issue with grouping my listings to have the same reviews displayed and John G from support helped me resolve it within minutes. Saved me a lot of time and energy. Thank you!

I had questions regarding the visual UGC and Arven assisted me so well and got my instagram gallery running on my site. Thank you!

Choolip
United States
About 1 month using the app
Yotpo replied December 20, 2023

Thank you for sharing your thoughts with us!

Edited December 28, 2023

Rhenant provided me with outstanding support thank you !!!!!

I had a further review with John this afternoon (28th Dec) who was excellent in solving 3 issues I had

Skintique
United Kingdom
8 months using the app
Yotpo replied December 20, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

March 12, 2024

Arven was great with customer service overall love the app

Santana's Wigs & Hair Extensions, LLC
United States
Over 1 year using the app
Yotpo replied May 24, 2024

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

January 12, 2024

Joian Z was very helpful with tech support. I appreciate the service and knowledge.

Don Rafael Artisan Hot Sauces
United States
Almost 5 years using the app
Yotpo replied January 19, 2024

We appreciate your feedback, thank you!

March 14, 2024

Gabriel was extremely helpful with helping me set up my Reviews and Stars widget! Thank you so kindly Gabriel!

UCHOIZE
United States
2 months using the app
Yotpo replied May 24, 2024

Thanks for your feedback, we really appreciate it.

December 17, 2023

Great support, very fast problem solving recommend them over TP all day - Shoutout to Ruszel John Customer Service Specialist.

colombiancoffeeus
United States
4 months using the app
Yotpo replied December 20, 2023

Thanks for your feedback, we really appreciate it.

January 14, 2024

The app is great! Have also had great experiences with the customer service, specifically, Rhenant. Thanks for your help!

Nurturing Seedlings, LLC
United States
About 1 year using the app
Yotpo replied January 19, 2024

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!