Reviews (7,048)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.
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We just installed the Yopto app for the first time and had some issues. Tech support answered our email immediately and resolved the problem. This all happened in the evening, I didn't expect after hours support, and was pleasantly surprised. Thanks John G. for the great support!
Thanks for your feedback, we really appreciate it.
Doner P was very responsive on the web chat and took control of my Shopify store to get the app working in no time. Thank you
Thanks for your feedback, we really appreciate it.
I want to express my gratitude for the exceptional support provided by Rhenant. He demonstrated remarkable patience and skill in fixing all the issues I was facing. Thanks to his dedication and expertise, everything now works seamlessly. Rhenant's assistance was incredibly helpful, and I appreciate the outstanding service he provided. Highly recommended!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
I've found the team at Yotpo incredibly helpful, I love this app and working with Yotpo is always a pleasure. Well done Yotpo and especially Joian Z.
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Great product support - Joian Z really helped me and was able to help me immediately while others failed to.
We appreciate your feedback, thank you!
Ruzsel j - he was a good help. thanks a lot.
Thanks for your feedback, we really appreciate it.
Daniel was very helpful and addressed my request professionally and was super quick in getting everything set up the way I wanted it. 5stars!!
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** edited 21/2/24 **
After my previous 1* review the team actually reached out to me, arranged a video call where my concerns were heard and my issue was pretty much resolved instantly. It took a few tweaks but they were on hand once they saw my review. Im marking as a 4* simply based on our start to business, but overall its been okay since. If you dont get a response reach out via other methods
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POOR! Integration was absolutely shocking, the background colour of the widget remained orange even when selecting white, and it bled into my full theme causing the full product page to go orange. Alignment of items on the widget failed causing stuff to go all over the place
contacted support who failed to respond after a week - sent a chaser email and 5 further days later no reply. Avoid at all costs!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Jeorge Kenneth V was great, and I truly enjoyed working with him. Keep up the good work,
Thank you for your help!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Excellent experience migrating to Yotpo from Judge.Me. Support has been wonderful so far!
We appreciate your feedback, thank you!