Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, automated review requests, and customizable widgets. They value its seamless Shopify integration and its ability to enhance customer confidence and conversion rates through social proof. The app's customer support is commended for its efficiency, while its analytics offer useful insights into customer behavior. Unique features like sending review requests to new customers and retaining reviews from previous platforms are also noted. The free plan is particularly favored by small businesses.

January 29, 2022

Customer support is exceptional & Kenn T (representative was really helpful & professional) Thank you

THE NEXT LEVEL STORE
Canada
10 months using the app
June 25, 2021

Junalou at Yotpo was very helpful via the live chat. I'm not a techie person, and needed some help activating some review widgets. In no time she helped me get it done. Thank you very much!

Caley-Beth
Canada
10 months using the app
August 3, 2015

Great little app. Easy to install and manage. Looks great too!

Eco Musings
United States
10 months using the app
September 29, 2021

Great App, and very helpful support team highly recommended for great social proof. This has really helped us grow

idlespace.com.au
Australia
10 months using the app
Edited September 15, 2021

Thank you so much again Eunice with helping me to add the star rating to my product pages. You rock!

Utopia Boutique
United States
10 months using the app
May 25, 2021

Ed from YotPo support did all the set up for me - he actually did it while I waited. You cannot get better service than that. I hardily recommend him and this app.

Fishe and Lilly
United Kingdom
10 months using the app
Edited June 10, 2022

So far, so good. Been working on collecting manual reviews and setting things up while we move a site to Shopify. Yopto Support team is very responsive and helpful. I've chatted with Orly a few times as well as a few others. Update: just got support from Radly, who was helpful and fast.

Capture.com
United States
10 months using the app
Edited November 5, 2020

I used this app to collect reviews. As a new business this app helped me to get the process started and it has been working well with my shopify store. Sheen from the customer support team was fantastic and addressed all my questions and issues in a real-time manner. Very impressed.

Dance Mistress
Australia
10 months using the app
Yotpo replied November 16, 2020

Thank you so much for leaving a review! We're happy to hear that you’re already seeing the positive impact of Yotpo on your site.

January 10, 2023

Ask for Ronel….. Amazing customer service!! Fixed my problem instantly. Let’s be great!!!!! #ShopKappGodzApparel

Kaisons World
United States
10 months using the app
Yotpo replied January 17, 2023

Thank you for sharing your thoughts with us!

November 22, 2021

I had some troubleshooting that Mark Oliver helped me out with. He was great! He went above and beyond to go into my account to edit my coding.

Dashi’s Raw Pet Supply
United States
10 months using the app