Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

June 9, 2021

I was struggling with some technical glitches with the app but Anne in chat support was super efficient, patient and helpful. She's an asset to the team and I'm so pleased to have come across her help! Thank you Anne x

The Singing Spice Company
United Kingdom
5 months using the app
Edited January 26, 2021

What a surprise! I have a small store and use the free version. Downloaded on a Sunday and it was easy to install and setup. I contacted support for help importing the 6 reviews that I had collected using another app, and my reviews were imported quickly - thank you Mary Ann for the quick response and all your help! I'm looking forward to automatically collecting reviews for my products and especially being able to boost brand and increase traffic to my store. Edit to add: 1/26/21 I didn't see my review showing up as soon as I published it. Gimbert took care of it for me right away! Thank you for the quick response and the attentive support!

Summit Shaka Leathercrafts
United States
5 months using the app
January 13, 2023

Allen M. was so helpful in helping me understand the YOTPO app. He was quick and responsive in giving me the answers that I needed.

Monnaveli
United States
5 months using the app
Yotpo replied January 17, 2023

Thank you for sharing your thoughts with us!

September 7, 2021

Mark was so helpful with the support chat box! He walked me through the process of fixing our upload issues and kept me up to date on the situation!

Rivet Utility
United States
5 months using the app
May 29, 2023

The app is excellent, attractive, and user-friendly. S/O the support team, particularly Joian Z, who helped me integrate it.

BRIKK
Slovakia
5 months using the app
October 24, 2023

Very impressed with this App, syncs really well with our website and attracts plenty of 5 star reviews. Technical support from John G is super quick!! We highly recommend Yopto :)

MÜHLE UK
United Kingdom
5 months using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!

February 14, 2022

customer support is very helpful. They are available 24/7. The review app design looks neat, Thanks for the help

Bunka Japan
United States
5 months using the app
December 2, 2023

Support will do their best to help! Perfect!

TryTopSkin
Serbia
5 months using the app
Yotpo replied December 20, 2023

Thank you for writing a review — we value your feedback.

October 30, 2020

Excellent customer service! App is easy to use and is working perfectly on my site. Glad I added it.

Havoc Calls
United States
5 months using the app
Yotpo replied November 1, 2020

Thank you for leaving a review. We're happy to hear you're up and running smoothly.

Edited September 14, 2021

Thank you Jo Lorenz for helping me out to rearrange my review, very professional and quick response to a query, I will definitely recommend him to everyone 100%

MICH & JANE
Canada
5 months using the app