Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

May 7, 2019

The app is working as intended and when I needed help moving from one platform to another, the support team were amazing! Most recommended.

Floby Överskottslager
Sweden
About 1 month using the app
Yotpo replied May 12, 2019

Thanks so much for your feedback Floby Överskottslager, we are so glad you are enjoying Yotpo!

June 17, 2018

Great App. Very easy to use!! Highly recommended

https://www.kinkytoy.shop
https://www.kinkytoy.store

Kinkytoy Shop
Canada
About 1 month using the app
January 19, 2021

I use this app to collect reviews for my e-commerce website. It's great advantage that this app can be used for free without limitation of period.
But in terms of arrangement, it has some problems. For example, the review writing form can't be arranged. And it's not so easy to add review and stars to your website. You have to arrange code thought the instructions are not perfect.
But you don't need to worry about that. The support teams of YOTPO will support you as same as they resolve my problems in a few days. If you won't feel bother to ask them to fix problems, this app will help your website.
Thank you support team.

Manda Koso SG
Singapore
Almost 3 years using the app
Yotpo replied January 26, 2021

Thank you for taking the time to leave a review. We are constantly working on improving our products and your feedback is very important to us. We are glad to hear our support team was able to help you with your issues and that you are up and running!

December 10, 2019

Amazing tech Support with Yotpo! Ruel went above and beyond in helping me. I am excited to use this app!

Alkaline for Life
United States
About 1 month using the app
July 20, 2021

Good customer service. The app interface could be a bit more user friendly though and there are delays with publishing reviews

HCO
Australia
Almost 3 years using the app
June 9, 2022

He gave me complicated consultations very politely and promptly. I am grateful for the fact that I was able to accurately grasp the intent of the question and respond to it even in chat!

TEDEMOGU
Japan
About 1 month using the app
October 22, 2021

Excellent customer service and support. My rep this morning, Eduardo R. was amazing! Knowledgable, helpful, and he fixed my issues in hot second! Thank you Eduardo :)

The Tea Time Shop
United States
About 1 month using the app
Edited February 10, 2021

Mary Ann from Yotpo is the person you would want to reach when/if you’re stuck with any coding/noncoding issues or if you simply want to take advantage and make your yotpo app looks better in your website... Let me tell you why?! Not only, Mary is an outstanding representative, she will also get the job completed with perfection. Thanks again for the great support!

Warrior Style
United States
About 1 month using the app
April 23, 2022

OMG this app is amazing. I used to use with my old store. I installed it today for my new store. I contacted help because I wanted my reviews to be listed on my home page. My rep, Reiner D had it up installed within 5 minutes!

shanieandsophie
United States
About 1 month using the app
October 10, 2022

So far, so good! Daniel P helped me install this onto my ecommerce site. He is so kind and accomodating!

FlexMami
Australia
About 1 month using the app