Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
Refine
-
By rating
Great customer service, very quick to resolve the enquiry I had. The staff were friendly and able to connect me back to the right person when I got disconnected. They are very informative.
Not sure how this is such a high rated app. It is very glitchy and support is almost non existent. We waited over 2 weeks to have reviews imported from old site and still nothing. Why can't we import a simply csv rather than wait for someone else to do (or not) it?
I was previously using this app when my site was being hosted by another provider and I was struggling to migrate my reviews to my new Shopify site. The technical assistance I received from Ed to resolve the migration and widget issue I was experiencing due to using different templates was fantastic and thorough. My reviews are all now displaying as they should.
Jo Lorenz from Yotpo support team is fast, effective and turbo helpful. The app comes with lots of features and functionalities so it might be a bit confusing for starters - but after 2 minutes of conversation with Jo, I understand how it works effortlessly. 10/10
I'm just getting started but I'm very impressed with the customer service! They have been knowledgable and responsive.
Thanks for leaving a review, happy to hear our customer support is hitting the mark!
An incredibly useful, visually appealing and easy to use review app with AMAZING customer service (thanks Manny!) Totally worth it!
Thank you for leaving a review, we really appreciate it!
Yotpo is such a convenient app to use for my small business. Anytime I need help, they answer very promptly. Nick was of great help with one of my most recent concerns. Would recommend this app!
I have talked with customer supoort through the chat feature many times now and tonight, was blown away by how the agent, Rhenant T, was able to fix my Shopify store's malfunctioning reviews carousel within my store. It looks and works perfectly now! Saved me so much time and effort! Thank you so very much!
Great product and very helpful support! Allen is the best. Really went the extra milew hen we needed to do a lot of tweaks when importing files from woocommerce.
Thank you so much for your help, did a great job assisting, it is a cool app. I highly recommend it.