Reviews (7,139)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.
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FIVE OFFICIAL STARS + another TEN MORE!!! This is no "app"! It is an integral, essential, part of every store's marketing and customer service experience.
Does it increase sales? Yep!
Does it give insights into your products, your store and your service? Yep!!
Does it teach you about your customers? Yep!!!
Does it help your SEO? Yep!!!!
Do people really care about reviews? (duh!)
Is it a good ROI? Oh my G... YESSSSSSSSSSS already!!!!!
This app does it all. No bugs. Nothing left half-done. It's the real deal!
But what about Yotpo Customer Service? Is Yotpo there for the store owner when you need them? I cannot imagine receiving a more responsive, professional service experience. I never had any serious issues (not one) but they always go out of their way to engage with me and politely "check in" (a fancy way of saying they continually “teach me”) how to use the app to the fullest. They provided me with a primary account rep., but I have also been on the phone with other team members who have helped me learn the tool….all are equally knowledgeable.
Their approach is to teach (not just support), and that are so smart to do this. Why would I ever want to churn or replace them? I am fully trained, totally engaged, AND I am seeing results from the awesome reviews my customers are providing me on my website and on social media too! As a marketer myself, it's a lesson that I must learn and apply; the "Yotpo Approach". They encourage and train their store owners (their clients, like me) on how to use the app instead of constantly email me with blogs or newsletters from a fancy marketing automation drip. I like blogs...really; I do (1% chance that I will find time to read them). But I value amazing service and engagement so much more! Yotpo is the gold standard in customer service.
Do my ALLCAPS make it seem like I'm shouting? That's because I am shouting! I am trying to shout the highest praise I can conjure for this group. They go above and beyond with their app, their support, and they grow my business like nobody's business (sorry for the cheesy marketing tag...I'll stop now).
Jonathan Clemmer
Blue Lizard Australian Sunscreen
http://bluelizard.net
A really easy to use review tool which does almost everything for you - from sending automated review messages to customers to collecting them. Great support from team, especially Doner P when you need it!
the app was ok stopped using it as the cost for value wasn't as good as the app I use now. if you have money to burn yotpo is the one to do it with
Thank you for taking the time to leave a review, we really appreciate your feedback. We're constantly reevaluating our pricing model to try to give each and every business the right package in terms of price + service, but understand it might not be the right fit for everyone.
That said, we have recently spruced up our pricing & plans to give you more for less! You can find out more on our pricing page.
The way this app seamlessly integrates with Google can single handily transform your business. Their customer support replies within minutes (sometimes less than 60 seconds) of reaching out. They are truly remarkable. Highly recommend!
Hey Omni Shot, thanks for giving us this great feedback. We are so glad that you are enjoying Yotpo!
I really like how Yotpo is easy to use and Yotpo agent Anne had really helped me as well in getting around using the app.
Thank you for your review! We're happy to hear you're enjyoung Yotpo!
The app is ok and ties into Shopify well enough. Yotpo as a service is a good product, its just that Yotpo as a company is awful awful awful. Everything is an upsell, because they practically lie by obstuficating what is available and what is not available. Check out their pricing - most things are in the "premium plan". Well, we have a premium plan, but nothing is every available. I have to write to customer support constantly asking why soemthing isn't working as I followed the support page's instructions. "Only for an annual plan" or "Enterprise plan" or something similar is what I always get. But thats not in the selling documents, thats not in the support documents, its always only in the non specific "premium plan". Good product, priced at the very upper boundaries of tolerable, terrible company.
Hi,
Thank you for taking the time to leave a review. We're so sorry to hear about your experience and we understand your frustration.
Please know that our team is aware and is taking this into consideration as we continue to build out our product roadmap.
Thank you,
Was looking for an easy was to get some reviews from my customers. Super easy to set up.
Customer service was outstanding, even helping out over the Christmas period. Leizel Ann was really easy to communicate with and helpful.
Reviews are coming in now, they even helped with some custom coding to get the app to fit on my website.
Thank you so much for taking the time to leave a review! Our customer support team is always happy to help!
We use this app and we are seeing a good ROI. It's unfair that you need to be on an annual plan before you can have the Klaviyo integration. The customer service chat that comes with the Growth plans is instant and very helpful. Thanks Rael.
Thanks for taking the time to leave your feedback, Equi Botanics!
Ruzsel J helped me perfectly and quickly
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Great customer service. Always reply promptly. I have had a lot of issues with this app sadly, but they always help me. Might be my theme that has been the issue some times. It is one of the best reviews apps as far as I can see. And I have used them for a couples of years now.