Reviews (7,139)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration and the ability to enhance product pages with customer reviews, which boost conversion rates and build trust. They appreciate the automated review request feature for efficiently gathering feedback and the customizable review widgets that maintain brand aesthetics. The responsive and helpful customer support, available even during off-hours, is also praised for enhancing the user experience.

September 2, 2022

Great app and incredible service! Every question we have gets answered in minutes by a real person!!

TableTopics
United States
About 1 month using the app
February 7, 2023

I struggled with installing my widget; therefore I contact the customer support from yotpo. James was very polite, helpful and quick to solve this issue. Thanks, a lot.

Hylunia Skincare UK
Switzerland
About 1 month using the app
Yotpo replied February 24, 2023

Thank you for sharing your thoughts with us!

June 4, 2021

This app is exactly what we needed to help with conversions. Lots of great testimonials poured in as soon as we installed it. Junalou was incredibly helpful in getting it all installed for us and answering all out questions. A lot of value on the free app!

EarthTonics
United States
About 1 month using the app
Yotpo replied June 6, 2021

Thank you for your review! We’re thrilled to hear that you’re already seeing the positive impact of Yotpo on your site.

November 25, 2022

Great app, and great support, the only flaw is that I cannot respond directly to customer reviews within emails because I use a Mac, apparently supported on Windows but not Mac, but that's the only issue.

Mud Foods
United Kingdom
Over 2 years using the app
Edited October 29, 2016

Awful customer service (unless you want to upgrade) We used to love Yotpo but since we updated our theme and lost the app we have been trying to get some help with reinstalling. Terrible service! No response to four attempts to contact them. We looked at upgrading our Yotpo account but the prices seem to leap up and we just can't afford it for a small business.

Worldofmoose
United Kingdom
Over 2 years using the app
May 10, 2022

An excellent review app with excellent customer service! The software is also user-friendly in terms of settings and functions.

ZEATH
Philippines
About 1 month using the app
December 8, 2020

I use the free version and they still offer customer service! I have reached out to them twice and have received prompt replies and help as needed. Highly recommend!

Trillium Living
United States
About 1 month using the app
October 18, 2022

the app was easy to use, but the overall cost just doesn't justify the product. it's too expensive to use. judge.me offers better quality products for a better price however, their customer service is on point. Daniel p had helped me transition and export all of my reviews to a new platform.

JustLifeguard
United States
About 3 years using the app
March 12, 2022

I am a new user and was able to leverage the fast customer service to help with my install. Manny was very helpful and patient in helping me get up and running. Customer service is 100% great

Cabida Jewelry
United States
About 1 month using the app
October 14, 2021

Radly was extremely helpful and quick to complete my request. I wouldn't hesitate to reach out again.

Mood
United Kingdom
About 1 month using the app