Reviews (7,096)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

June 21, 2021

Great customer service! Ronel was super quick to answer any questions I had. This app has definitely helped us gather lots of amazing reviews throughout the years.

Wildcraft
Canada
Over 8 years using the app
June 17, 2022

Great customer service. Orly is nice and patient. Very appreciate that.
And Yotpo is easy for me to use.

YUJILEDS High CRI Webstore
China
Over 8 years using the app
January 29, 2021

Great product from Yotpo and always improving. Had an issue recently and support fixed it up promptly. Review ratings do wonders for your store and Yotpo is the best around!

Future Light - LED Lights South Africa
South Africa
Over 8 years using the app
Yotpo replied January 31, 2021

Thank you for taking the time to leave a review. We’re thrilled to hear that you’re already seeing the positive impact of Yotpo on your site.

Edited July 2, 2021

We had a complicated template to get the reviews where we wanted, but customer service continued to work with us for weeks to find a solution.

Purse & Clutch
United States
Over 8 years using the app
Edited January 11, 2023

Great app. The support team works really good and fast. I want to thank Allen who was very helpful and solved some installation issues

ChinPum
Spain
Over 8 years using the app
October 18, 2020

Great app allowing moderators comments. Easy to set up and also a great support team behind it. All queries I have had have been answered in a very quick time frame. Highly recommended.

PaleoPure
Australia
Over 8 years using the app
Yotpo replied October 21, 2020

Thank you for your review! We're happy to hear you're enjoying Yotpo.

November 16, 2021

Been using Yotpo since 2016 and have always appreciated this service. Both Orly and Nick have been a huge help recently while we've been combing reviews among like products and simplifying our store. Thanks guys.
www.wodwelder.com

w.o.d.welder
United States
Over 8 years using the app
June 23, 2023

I had some questions so contacted with support.
One of support guy named James replied immediately and answered for all of my questions kindly. So I fixed all issues within a few mins by James's support.
He is really professional and so kind. Thank you, James.
Don't hesitate to use this app. Highly recommend.

Sealake Products LLC
United States
Over 8 years using the app
August 18, 2021

CS was great - Gimbert specifically helped me through a data issue and I appreicated their follow-up and thoroughness. Thanks Yotpo!

Blendtopia
United States
Over 8 years using the app
October 9, 2023

Used the Live Chat option and spoke with Rhenant, who was super-helpful. We needed assistance with getting the Yotpo widget added to an updated theme so that we can continue to see our customer reviews... Rhenant got this sorted quickly and efficiently. Thanks for your help.

Cool Flo
United Kingdom
About 8 years using the app
Yotpo replied November 28, 2023

We appreciate your feedback, thank you!