Reviews (7,048)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

November 26, 2022

Nicole is terrific - very patient and kind in helping me update our newly installed reviews. Thank you for your quick efforts and solid work!

MexicanVanilla.com
United States
Over 10 years using the app
January 23, 2015

Fabulous support, fabulous functionality, fabulous results. Went from free program to the premium & love the new features & ratings on Google with the paid service. Helps support our credibility. It keeps you engaged with your customers & shows you really care to hear their voice!

The Leotard Boutique
United States
Over 10 years using the app
August 6, 2020

Absolutely brilliant app and I got immediate support from Sheen when I was struggling to add my reviews to my website. 100% recommend

Echo Designs
United Kingdom
Over 10 years using the app
August 2, 2023

Stephanie provided prompt assistance in adding star ratings to our new theme and customizing it for our needs.

Discount Beauty Boutique
Australia
About 10 years using the app
February 6, 2014

Just what I was looking for. Easy to use with great support. Pulls together feedback for my site and our social networking. Gives visitors to our site more confidence in making a purchase from us which was missing previously.

I would definitely recommend to anyone who needs a simple but professional product review solution. Thanks Dave!

Stephen Brown

Lola and Daisy Designs
United Kingdom
About 10 years using the app
July 17, 2023

not only a great app, but the service is what makes me stick to Yotpo. Arven S, from support helped me today and was incredible.

Hawkins & Shepherd
United Kingdom
About 10 years using the app
March 11, 2014

Great app- easy to use and great to have individual product reviews on our website and on social media

Iconic Sport Sun protective apparel
United States
About 10 years using the app
January 28, 2013

I think this is very good app. It was a not to tricky to install but bot for a beginner in using web coding. I would recommend this app for reviews.

Vaquatics
United States
About 10 years using the app
August 21, 2016

YotPo is the total package when it comes to Shopify Apps. The functionality of the app is very easy for customers to use and to manage on the back end. Every time I have needed a tweak to the app, the support team is very quick to take action. Reviews are such an important part of a customer's decision making process. The review service from YotPo is by far the best review app on Shopify.

Givethembeer
United States
About 10 years using the app
Edited August 30, 2024

Great app. Used the free version for years, always liked the look, feel and functionality. The reviews really stand out. I finally ponied up for a paid version, and have been blown away by the excellent support via live chat - a special thanks to "Sugar Ray" on the Yotpo team for spending 2 hrs with me @2am lol. A company is only as good as the support they provide if something isn't going quite right or is tricky, and a heavily tweaked template can result in those tricky situations. Thx guys, will be installing in future builds, too.
Update 2023-01-25 - more great support, this time from Simoun Francis S. Yotpo isn't the cheapest option, but their customer service has saved me a ton of time and headaches, which has made it worth it.
Update 2024-08-25 - more great support, from Doner - thanks for the help buddy!
Update 2024-08-30 I was back for more upgrading, and Arven S made it quick and easy and gave me a little lesson in coding, too :)
Thanks Yotpo!

TallEarth
United States
About 10 years using the app