Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

December 24, 2021

Amazing customer service from James Edmar C - helped me with the widget install even after multiple changes. Will defiantly keep using this amazing product!

Juice Cartel
Australia
16 days using the app
May 10, 2021

Yotpo is great overall for reviews. Some functionalities I really wish they would make available on lower plans or for a small additional fee as it is a big jump from their growth to prime plan in pricing. Also wish they made it easier to collect reviews from your customer outside of the automated (e.g. QR codes etc.) After testing some other review sites though, yotpo still has won out.

Mavette
United States
About 1 year using the app
January 27, 2023

Lemuel était très à l'écoute.il a bien compris ma demande et il a réussit a régler mon problème tés rapidement.
Merci Yotpo

Three cozy cats
France
15 days using the app
Yotpo replied February 2, 2023

Thanks for your feedback, we really appreciate it.

June 17, 2021

James was very helpful in changing our name and icon in replies. Wish this was something we could change on our own though!

MOONS
United States
About 1 year using the app
Edited December 9, 2022

app ok. Still didn't record results A bit expensive. Good customer service
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Axessorize
Canada
Over 1 year using the app
Yotpo replied January 23, 2023

Thank you for writing a review — we value your feedback.

Edited February 24, 2022

I could set up the review system easily with this app.
And thank you for your great help Kenneth John and Reinier.

SAKURA WADA
Japan
15 days using the app
February 4, 2021

I loved it. This app helped me a lot. Their customer service is the best. Recommended to use this app.

Neurolax
France
15 days using the app
Yotpo replied February 10, 2021

Thank you for leaving a review!

March 5, 2015

Be extremely careful before you install this app - It started spewing out unformatted review request emails to my existing customers before I had even logged into the client portal for the first time!!!

It's caused no end of confusion amongst my client base, some of whom have accused me of spamming them!

Yotpo's support team don't seem to understand what is going on either which has hardly left me brimming with confidence...

Bee Good
United Kingdom
About 1 year using the app
April 24, 2020

Seriously incredible platform to grow your brand via trust. The easiest way to show your customers, rather than tell.

NeoPro Cycling
Australia
15 days using the app
Edited June 29, 2021

Decent software. Can get expensive as you grow so take note if you work in a low GP segment with high order volumes.

Energize Health
South Africa
About 1 year using the app