Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

April 14, 2020

awesome app with loads of features and a super quick customer service! Best review tool on the market!

Calissi
Germany
11 days using the app
August 11, 2022

The is app is great, it integrates very well with SMSbump, although I think the admin interface would can be better. The live support chat they use on the admin panel is very weak, for example if you open a new tab, the chat will be disconnected. With that being said, the tool and the support team are very helpful (Rein and Howell), they are very responsive and patients, and would connect to your store and fix any issue you will have. I recommend installing the app.

Baros Leathers (Israel)
Israel
11 days using the app
June 9, 2022

I was referred to this app by winningwithshopify.com, we are early doors so not quite 5 stars but Djan at Yotpo has made a great first impression with the help and tech support. Gave our site a quick tweak to get it spot on.

Tern Bikes UK Store
United Kingdom
9 months using the app
July 29, 2021

Great app, we deliberated which review app to go with for a while, glad we went with Yotpo. Features work well, the ability to integrate it manually was perfect for us. Thank you.

Pretty Old
United States
11 days using the app
Edited March 31, 2023

Had great customer support from Edilyn B. She took the time to blacklist a few products as I was having a hard time with the process!

Allen M. was super helpful in providing a review summary for all our products and recipes as well!

Cabot Creamery
United States
9 months using the app
May 1, 2020

Amazing customer service. Struggled to install the app properly and contacted support. Very quick and efficient help. Now the app works amazing. Already getting new reviews on my site. Thank you Yotpo.

Organic Beauty AS
Norway
11 days using the app
May 17, 2021

The app is great, Ed from customer service helped a lot, went the extra mile to sort my problem, was also very friendly and attentive.

RepairGunPro™
United Kingdom
11 days using the app
March 21, 2015

Poor App. Pathetic word limit with no way to post video. Unbelievable. You would think this is something easily resolved in the 21st century

INNOVO GROUPS
United States
10 months using the app
May 12, 2022

5 stars to Allen customer service rep for helping me out. I would give the app 5 stars if I had the paid version and it was as good or better than the free one.

Geltium
United States
9 months using the app
October 3, 2020

Amazing customer service. They helped me very quickly with a customization that I needed. Thanks a lot.

TecnoMarket
Ecuador
11 days using the app
Yotpo replied October 4, 2020

Thank you for your review. We're pretty big fans of our customer service, and we're happy to know you are too!