Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited December 1, 2014

We've used this app for just a few weeks and have already received dozens of positive reviews. Because we were very concerned about abusing our customers' trust by sending them unsolicited emails requesting a review, we customized our email so there is no question it is from us - and have since asked our first dozen reviewers how they felt about it - not one of them thought it was creepy or spammy, much to our relief. It is really nice to have a way to share the nice things people say about our product and cause.

Jackets for Jasper
Canada
Over 6 years using the app
April 25, 2023

Doner P was very helpful and fixed our problems quickly! We are so happy with the customer care. Thank you!

MŪN
United States
Over 6 years using the app
April 11, 2013

What a fantastic app, what fantastic service, what more can I say! - Smiley Face!

www.gummybabies.com.au
Australia
Over 6 years using the app
April 27, 2014

I have been using this app for several months now. When I first started my store I had several apps installed - this is the only one I have left. It has produced consistent feedback from buyers and really turned out to be an excellent addition to the store. I would have zero hesitation in recommending this to any shopify user.

Patches O'Toole
Australia
Over 6 years using the app
August 5, 2023

The support person was very friendly and he was able to solve the problem and was able to understand the technicality. I am very happy

Fuchsia Inc.
United States
Over 6 years using the app
March 3, 2014

Super easy install! I'm not (at all) comfortable with HTML, but their instructions made it a breeze. A delight, even.

I'll be counting on work of mouth from happy customers to get my small business off the ground. That means Yotpo could end up being the most important feature on my new website. I'm very happy that Cooper-House directed me to Yotpo.

Excellent customer service, too.

UPDATE:
I got an email from Yotpo asking for another review, and I want to do all I can to help out – it's a great app. This system won't let me do a 'fresh' review, so I'm just adding on to the old one...

Easy set up, easy to customize the note that goes to the customer – as well as the timing interval. I do wish it was easier to integrate the number of stars/reviews into the product info (meaning, easy for a luddite like me).

Even more, I wish that you could comment on customer's reviews without having to upgrade to Pro status. I'd be happy to pay a small monthly fee, but I can't imagine ever being able to afford the current Pro pricing.

Still, a very handy app – and the people that run their customer service have been great.

changeofart.com
United States
Over 6 years using the app
June 15, 2023

Their app and support team are super awesome. Thank you very much John B for helping us! We really appreciate it!

CIRGARO
Malaysia
Over 6 years using the app
Yotpo replied June 15, 2023

Thanks for your feedback, we really appreciate it.

August 22, 2014

Its awesome. Easy to use. Very happy with it :)

Zip Pops
Australia
Over 6 years using the app
April 25, 2023

Reinier was absolutely incredible at helping us add the review carousel to our homepage as well as showing star ratings on our collection pages. Definitely couldnt have done this myself!

Hicks & Brown
United Kingdom
Over 6 years using the app
February 15, 2023

Doner was amazing. Helped me update my theme and was quick and efficient. We love working with Yotpo.

EmieJames
United States
About 6 years using the app
Yotpo replied February 24, 2023

Thanks for your feedback, we really appreciate it.