Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, user-friendly interface, and automated review requests. They value its customizable review widgets, social proof feature, and powerful analytics. The app is praised for boosting sales, customer loyalty, and brand image with features like in-email reviews and pushing reviews to social platforms. Merchants also commend the exceptional customer support and the range of price/functionality options, including a free plan for new businesses.

November 19, 2021

I had a question and Manny T from customer support helped me immediately; the service was fantastic!

Arrangeit
Canada
7 days using the app
January 31, 2022

I love the auto response feature. I needed help with installation and contacted customer service. Ed was assigned my case and he did an amazing job. He was communicative and quick with resolving my issue. Thank you so much!

Savvy B™️|Fitness & Waist Trainers
United States
7 days using the app
Edited May 23, 2023

I was very new to setting up a review page for my website. The support team was very very quick to responded and very helpful. I had some issues with getting my SEO Review Page live (hence not the 5 stars) however, the support team and especially Kenneth John M went above and beyond to help me solve the issue. Now I have a great looking review page on my website and works perfectly. Highly recommended Yotpo for anyone looking to start a review page.

Deesee's
United Kingdom
7 days using the app
April 13, 2020

We were looking for a review app that also was proactive and sent review request. Yotpo fit the bill perfectly and that customer support is beyond amazing. Danreb went above and beyond and helped us get setup on our shopify store that had a difficult theme integrate with.

Acteon
United States
7 days using the app
March 19, 2022

Howell was great! Really helped me a lot, thank you for all the assistance. I was confused at first but the direct and clear instructions and custom HTML coding he did for me was excellent!

ClipWireless
Australia
7 days using the app
December 8, 2021

App is very functional and useful. Had a few questions but was prompted helped by Ronel R who figured everything out for me very speedily. He had incredible customer service.

EZRI
United States
7 days using the app
Edited June 23, 2022

Yotpo absolutely the best in the reviews game. Don't waste your time with any other app. Also, Radly E was super helpful in the chat. Helped us make some setting changes quickly and even provided us the information about how it was done so we can do it ourselves in the future.

B2BFAB
United States
7 days using the app
February 23, 2016

After uninstalling the app, the very next day it sent an email to a customer whose item is en route still. What?

Jrmyln
United States
7 days using the app
June 19, 2023

Yotpo Support service is surprisingly helpful! Whenever I need support, there's someone who kindly helps through solving my issue. Thanks to all Yotpo members for today's support, especially John B.

Network Hardwares
United States
6 days using the app
April 21, 2020

Just started using Yotpo and have been really impressed with it's functionality. I had to bring existing reviews in from another review app and Caroline was absolutely fantastic in helping me get reviews imported and styled correctly in my store. Thanks Yotpo!

Flexxline
United States
7 days using the app