Reviews (7,099)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

Edited October 5, 2018

Great service from the support team, it's easy to add reviews & it looks awesome :) Happy customer. Thanks for all your help.

Hello Baba
Australia
10 days using the app
May 31, 2016

Me gustaría poder probar las funcionalidades premium. No tengo mucha conversión con la versión gratuita.

Ibella
Peru
10 months using the app
December 7, 2018

Great App, and easy Setup, loading time could be a bit quicker but believe this is something they are working on.

STAR BEADS
United Kingdom
10 days using the app
November 8, 2023

There was something I didn't understand, so I contacted them via chat, and they responded very quickly and courteously. The service and response are very great.
わからないことがありチャットで問い合わせたところ、とても迅速で丁寧な対応をしていただきました。サービスも対応もとても素晴らしいです。

LA VIE STELLA
Japan
10 days using the app
Yotpo replied November 28, 2023

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

January 16, 2020

These guys are pros at customer service. They are so prompt in their responses, and always happy to help. The service itself is easy to use, and gets more reviews than my previous app! I highly recommend trying this out!

BottleFillingStations.com
United States
10 days using the app
Yotpo replied January 19, 2020

Thank you for taking the time to write a review! We really appreciate your feedback and are happy to hear our customer support team is hitting the mark.

December 3, 2021

Great customer service. Lemuel Yotpo patiently answers all my queries regarding this app. Recommended.

Home Boss
Singapore
10 days using the app
October 19, 2018

I use the Yotpo app to help aggregate and promote customer reviews. The support team is very responsive and helpful making installation and set up easy.

zealios
United States
10 days using the app
June 2, 2014

It's brought customers back to write reviews, and that's great!

One Squat Shop
United States
10 months using the app
July 15, 2021

The best I've experienced from a Shopify app vendor. Great support and features! Very pleased!! :) I worked with Elven and Noren,we wanted to make sure our settings were correct and get a better review display.

SUGIFT
China
10 days using the app
April 17, 2023

We've just installed it and we're still figuring things out. Not the most user-friendly platform to set things up and find information, but it's working so far. I'll update our review once we've used Yotpo for a little longer.

That being said, I had a bunch of questions and things that I couldn't figure out by myself today, and Warly S gave me a huge help - kudos to customer service today.

Ortaliza Urban Farms
Canada
8 months using the app
Yotpo replied June 30, 2023

Thank you for sharing your thoughts with us!