Reviews (7,097)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.

January 2, 2019

I need a app that does only store reviews. This one seemed a bit pricey to me. https://www.authenticbagsonly.com

Authentic Bags Only
United States
6 months using the app
Yotpo replied June 30, 2020

Thank you so much for taking the time to leave a review. We do offer the ability to control the type of reviews you collect -- you can easily choose to collect only site reviews. Additionally, our pricing model is available on our website and in your Yotpo admin. For our Growth plans (up to 800 orders per month) you can choose from packages ranging from $19 up to $249 a month. For larger businesses, we have custom packages available, and would be more than happy to discuss the right fit for you - we're here to help your business grow! If you would like to get in touch, we would be happy to assist you further.
Thanks again for your feedback.

May 18, 2021

Ed was extremely helpful and nothing was to much for him. I needed a bit of help to sort out having the review widget on my page and he did that for me

heavenofscentz
United Kingdom
6 days using the app
April 21, 2022

Very helpful and responsive. Everyone goes above and beyond to make sure that all of my questions are thoroughly answered.

Wildbloom Skincare
United States
6 days using the app
November 23, 2022

I was helped by Daniel P Good serivce and fast respone ( Even in night time (amsterdam)) They even suggested to make the changes i need on my store !

Zolaa.nl
Netherlands
6 days using the app
March 20, 2022

Greate app, not what I expected, but great experience, very helpful, some experience could improve though

Unite&Global Support
United States
5 months using the app
August 11, 2021

I used this app to import reviews from another app. I was running into issues and Mary was super helpful in getting the reviews moved over exactly the way I wanted them. Very prompt, quick, and knowledgeable!

Kaizen Sanctuary
Canada
6 days using the app
October 21, 2020

Great customer service! Mary Ann was super helpful. She helped install the app, trouble shoot issues with a previous app. Did it all super fast as well

Foxhound Fuel
United States
6 days using the app
Yotpo replied October 28, 2020

Thank you for taking the time to leave a review. We're happy to hear Mary Ann was able to help you!

May 28, 2021

I reviewed several different product review apps for my Shopify store and the Yotpo app not only checked all of the boxes, but exceeded my expectations in terms of functionality, ease of use, and automation. In addition, I reached out to their team to fix an issue I was having and they responded immediately, and they spent a great deal of time helping me with placing reviews on my site. Many thanks to Junalou for his knowledge, extensive help and patience! I would recommend Yotpo to anyone who needs a great product review app packed with features.

Smarty Mirrors
United States
6 days using the app
Edited October 18, 2019

Just installed and getting amazing instant chat support from Paulo. He's helping me import my old reviews which was one of my concerns when switching over. I love the fact that this app went back to my last 200 orders and got reviews right away for me. So far so good!

Eric helped me today and was most excellent!! Solved all my issues.

British Audio
United States
6 days using the app
Yotpo replied October 28, 2019

Hi there! Thank you so much for taking the time to leave such a thorough review, we really appreciate your feedback. Happy to hear the transition went smoothly and our customer support team was able to help!

October 4, 2022

we really like this app so far. its nice that our customers can leave reviews on our site and our procuts.

Jaxe + Grace Boutique
United States
6 days using the app