Reviews (7,049)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to increase both the quantity and quality of customer reviews through automated requests and customizable widgets that match brand aesthetics. It integrates seamlessly with Shopify, enhancing review management and response capabilities. The analytics feature helps businesses gauge customer sentiment and refine their offerings. Support staff, including Doner P, Ruzsel J, and John G, are often commended for their quick and effective problem-solving, particularly with integration issues. The app is noted for boosting conversion rates and building customer trust by effectively displaying and managing reviews.

November 15, 2016

it's a great app but the only downside is if you switch platform, you can't move the reviews to the new selling platform though the reviews are still in your yotpo's control panel.

Hamopride
United States
3 months using the app
February 22, 2015

Looks like a good app. Very good support and helpfull.

sales4beauty.com
Greece
3 months using the app
March 7, 2022

Had trouble setting up Yopto Star ratings within the Dawn 2.0 theme, Gimbert was able to easily and quickly fix the issue with no problems at all. So far I can only recommend the support given with 5/5 stars!

Functionals
Australia
4 days using the app
August 14, 2020

Hasta el momento el soporte ha sido muy bueno, rápido y eficiente. Seguire con la aplicación, recomendable

NORVAL Muebles
Mexico
3 months using the app
March 2, 2022

Great customer service, I never had any issues. However, I decided to left yotpo due to the high prices.

Textiles Mexicanos
Mexico
3 months using the app
June 15, 2021

Junalou was extremely helpful in assisting me to set up the app. Excellent customer service. App interface is somewhat clunky and challenging to navigate. Preview pages appear fairly inaccurate.

Sea Dragon Studio
Hong Kong SAR
3 months using the app
May 7, 2019

App is working well (3 days in) support team were EXCELLENT which is not always true of shopify apps...

Geeky Graphghans
United Kingdom
3 days using the app
Yotpo replied May 12, 2019

Hey Geeky Graphghans! Thanks for the great review!!

October 9, 2022

It's a pretty good review app. The free version is good as well; it's easy to customize and has helpful customer service. Thanks! Yotpo Radly.

Top Tech Cleaner™
Philippines
3 days using the app
April 28, 2016

Good app for the free version. Has collected a lot of good reviews, and combined with Kit will allow to post to Facebook.

Neverlift Apperal
United States
3 months using the app
April 30, 2022

I like the fact that Yotpo automatically sends review requests to customers and publishes them on the site.

uniQue Home Furnishing
United Kingdom
3 days using the app