Reviews (7,097)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and trust through its effective review management system, which enhances conversion rates. It features a user-friendly interface, extensive customization, and seamless Shopify integration. Additional benefits include social sharing and valuable analytics. The app is noted for its reliable performance and time-saving automated functionalities. Customer support is also praised for its responsiveness and effectiveness in resolving issues quickly.
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Yotpo is the best review app out there! They have the best feature but also, and this one is important to me, best support service. They always answered my questions quickly. Thanks Yotpo!
Honestly, best customer service on an app i've ever had! Orly replies on chat straight away every time and is very helpful! Highly recommend
I have just signed up to Yotpo and was having some difficulties ading reviews onto my shopify site. Eduardo.R was an amazing help to me on the live chat. He was able to fix all my issues in a timely manner, his customer service was amazing! So happy and i hope to work with Eduardo again! Thankyou!
Great customer service. Djan was very helpful in transitioning my reviews from another platform. No way I could have done this on my own.
Great customer support! and all around great app. I worked with Warley to help me get something resolved on the weekend and was helped out in no time.
Thank you for writing a review — we value your feedback.
I really Thank Ellen a lot for the genuine help!! Yotpo is great app and support. I want to continue this app.
I need a little help setting up my reviews on my new Shopify site. Ronel R. at customer service helped me fast and correctly. Wonderful help.
This is a great proposition and exactly what you need to increase your conversions and jet fuel your ads. Like with a lot of Shopify apps you have to upgrade to their more premium plans so I did that as it had the features I wanted. I've been having a terribly difficult time trying to extract the value that Yotpo are selling though. The onboarding is awful. It's very clunky and takes too long to setup. The automatic email review feature isn't working for me and there's no workaround to manually whatsapp the customer and get picture reviews so I'm unable to get any value from Yotpo, just wasted time. I was better of with the free Shopify reviews app. I'm on the growth plan which is the tier above the 1st one but it's still missing video reviews unfortunately. Customer service is very attentive and quick to respond. But have been unable to get me to a position where emails are going out and collecting picture reviews. This is all I want.
Thank you so much for your feedback! We apologize for your experience and please know that we will absolutely take this feedback into consideration. Although we don't currently offer Whatsapp reviews, customer feedback plays a crucial role in how we develop our product feature roadmaps. As it stands now, we support photo reviews and automated review requests.
Our 24/7 support is more than happy to help with installation and onboarding at any given point.
If you'd like to get in touch, we'd be glad to assist you further. Thanks again for your feedback!
Great customer service Joian Z
Great customer service Joian Z
Great customer service Joian Z
Great customer service Joian Z
I am the 1000th person to review this app. It is excellent but it's pricing is outrageous and clearly made for large and established stores. YotPo is for business owners who don't want to or don't know how to do the things that this app does, and it does a good job at doing that for them.