Yotpo Product Reviews & UGC

I've been testing a ton of review apps lately. This being one of them. The app itself is solid but upon uninstalling it I realized my store speed score jumped from 50-59. Was surprised this app was impacting speed that much but glad I found it. Something to consider.

Awesome app. I will upgrade to premium soon.

Great customer service! Needed some help with the installation and Ronel R was super helpful and made the changes in less than 5minutes.

Just installed it. i am not a code person. i asked the help and they nicely and quickly helped me out. in 5 min the app is up and published. great support!

great,The customer service is very patient to do guidance, help me a lot, this plug-in has rich functions, UI design is also my favorite type

I have never left a single review on any of our shopify apps, but with Yotpo, I'm really inclined to do so because of their practices. I would NOT recommend this app to any business owners who truly values their TIME and MONEY! I think this company is very out of touch with small businesses and their lack of transparency is a serious concern. This is the only app we have ever countered that almost forces you to get on a sales call before you can even see their prices. Its not just about their outrageous price, its also about principle. Why would anyone want to do business with a company that does not see the value in transparency in 2016. They are more focused on marketing and selling you their product as opposed to actually focusing on the service. Luckily, through another reviewer with similar experience we were able to find Judge.me - this app literally has pretty much the same features as yotpo and you can customize everything.

As a small business owner I highly recommend other Shopify store owners to DO YOUR RESEARCH before committing to any app. After comparing yotpo with judge.me I figured for what we would be paying at yotpo, I could simply hire a full-time freelancer. The time that is spent going in circles with them is simply not worth it for us.

I am guilty of being one of those people who ignored all their bad reviews and signed up with them anyways thinking at least maybe we will get what we pay for. Higher price in this case does not = to higher quality, better service etc, it just means higher price, more stress, time wasted...

Hopefully yotpo can consider listening to their customers and implementing some changes that reflects more attention and care for small businesses. In the meantime, we are going to be moving to another app that seems to be doing just that.

Just installed the app and already see new positive reviews coming in with a strong open and conversion rate. Have had a number of questions for the chat support and both Lemuel, Daniel P and Nick S. were very helpful in getting me squared away. Now looking to get the Loyalty program set up. So far it's been positive and looking very promising....

We got some awesome help from Jonalou. We had problem with www.shop.lashia.se with reviews and I will give her all credit and fast answers. I will really recommend.

Sugar has given wonderful support service and provided a valuable solution to one of our requirements pending for a long time. Great customer support!

I just loaded this app. There are several steps to get it integrated with your shop. I tried on my own to import existing reviews and for some reason the way I listed the product handle in the CSV wasn't working. I contacted Support and immediately they set out to help me. Not only did Gimbert import our existing reviews, but he went ahead and set up our entire store! It really looks great and I'm excited to have reviews on each product page. I'm sure it will lead to more sales. In addition, I had a couple questions about the automatic emails. I chatted with Jo who easily answered all my questions and help me customize the emails to my liking. I actually decided to go with this app because I received an email from Yotpo for a review on a product I had personally ordered (Spoonful of Comfort). When I saw how easy it was to leave a review, I decided to try this for my own business. Still in the early stages but I'm already impressed with how quickly and efficiently their Customer Service worked.